Can't print PhotoSmart C309a running Windows 8.1

I installed the drivers again and again.

I can scan.

Troubleshooting says that everyting works.  I even ran HPPSdr.exe

I still can't print. I tried connecting via ethernet and USB.

I have had this printer for years and it has worked well with the help of several former computures. (other than the wireless doesn't work anymore)

I get this error when opening the box of properties in the print dialog box.

After the error, the properties box opens.

Help, please

Hello sprayers.

Welcome to the HP Forums!

I understand that the printer has a protection fault. Here are a few steps that will solve the problem:

1. in Control Panel configuration, then "devices and printers", right-click on each printing device and remove it.

2. then, click on any print device. "" The print server properties "should appear as an option, click on the top of the window.

3. click on the tab 'Pilot' in the window that appears.

4 Select your printer and click on 'Remove', then select 'remove driver and driver package.

5. a warning appears, informing you of what will happen. Select "Yes" to continue.

6 restart the computer, and then reinstall the printer software.

Please let me know your results. Thank you!

Mario

Tags: HP Printers

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