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• HELLO, I'M FACED WITH A PROBLEM WITH MY SECURITY QUESTIONS, I FORGOT THE ANSWERS AND NOW I CAN'T RESET, CAN YOU HELP ME?

  Hello

  I AM FACING A PROBLEM WITH MY SECURITY QUESTIONS.

  I FORGOT THE ANSWERS AND NOW I CAN'T RESET, CAN YOU HELP ME?

  Hello

  You will need to contact the Apple Support. (Nobody here can reset your security for you questions: it is a community based on the user, not the Apple Support).

  Contact information for the Apple Support:

  Contact Apple for assistance with the security of the Apple ID - Apple Support accounts

• Hello, my adobe ID does not recognize my driver's license. Can you help me.

  Hello, my adobe ID does not recognize my driver's license. Can you help me.

  Hello

  I checked with your Adobe ID on the forums there is no product approved in this regard, please let me know if you have any other Adobe ID in a personal message.

  Kind regards

  Bani

• I use a mac pro 2x3GHz. I don't know what I did, but since a few days I was not able to play videos from web sites like youtube. Can you help me

  I use a mac pro 2x3GHz. I don't know what I did, but since a few days I was not able to play videos from web sites like youtube. Can you help me?

  Hello joebat,

  It seems that some of your plugins (Shockwave Flash 10.1 r102) might be buggy or obsolete. To check for updates, please visit the plugincheck page. If this does not resolve the problem, try to start Firefox with the disabled modules and see if it helps at all. If so, delete the Shockwave Flash plugin and maybe reinstall or uninstall Firefox and do a new clean install.
  If that is not yet solved the problem, try the following troubleshooting steps: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html

  Thank you for your patience and please let me know how it goes.

• Hi, I have a problem with FF, when I click on a google site, opening in a new tab and I don't want to, can you help me?

  Hi, I have a problem with FF, when I click on a google site, opening in a new tab and I don't want to, can you help me?

  Hello, this may be a preference in your google search parameters. go to google.com/preferences and disable the option to search results open in a new browser window.

• I put live electronic windows on my computer. All my settings are correct for my pop account, but have problems to receive me mail. can you help me?

  I put live electronic windows on my computer. All my settings are correct for my pop account, but have problems to receive me mail. can you help me?

  Hello

  The question you have posted is related to Windows Live; This is why it would be better suited in the Windows Live community. Please visit the link below to find a community that will provide the best support.

  http://www.windowslivehelp.com/product.aspx?ProductID=15

  http://www.windowslivehelp.com/

• Vista gives the message "there is no more available end point" and does not allow me to share a folder on an external drive. Can you help me?

  Vista gives the message "there is no more available end point" and does not allow me to share a folder on an external drive.  Can you help me?

  Hello

  Thanks for posting in the Microsoft Community.

  I don't know it must be frustrating!

  Let us try these steps and see if that fixes the problem:

  (a) press Windows + R keys to open search Run

  (b) type regedit , and then click ok

  go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE

  c) on the right, click it, click permissions

  (d) click on ADD and type everyone and click ok

  (e) now click on all

  (f) below, you have permissions for users, select full control and click ok

  g keys) press Windows + R to open Run Search

  (h) type services.msc , and then click ok

  (i) double-click base filtering engine service.

  (j) Make sure that the service status is started and the startup type is automatic

  (k) the procedure for the windows firewall service

  (l) click on apply and Ok.

  Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information:

  Back up the registry:

  http://Windows.Microsoft.com/en-us/Windows-Vista/back-up-the-registry

  Hope the helps of information. We know if you need help. We will be happy to help you.

• Im not able to open pages. I have a white screen with just the border sites. Can you help me?

  Im not able to open pages. I have a white screen with just the border sites. Can you help me?

  Hello

  1. did you of recent changes to the system?

  2. what Web browser do you use to navigate the web pages?

  3. do you get an error message?

  Method 1:

  Follow the link below and check if that helps.

  http://support.Microsoft.com/kb/945385

  Method 1: Troubleshoot Internet Explorer.

  http://support.Microsoft.com/kb/956196

  Warning: him reset Internet Explorer settings feature might reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings

  In addition, check out the link below and check if it helps.

  http://support.Microsoft.com/kb/956197/NL

  It will be useful.

• We had to install a new hard drive.  I installed CS5 - no problem, but cannot download and install CS6.  Can you help me?

  We had to install a new hard drive.  I installed CS5 - no problem, but cannot download and install CS6.  Can you help me?

  Hello

  You can check the above troubleshooting steps: https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html

  Let us know if this helps!

• I am an Iranian that needs an adobe software, but the name of my country is not on the list. can you help me?

  I am an Iranian that needs an adobe software, but there is no such thing as the name of my country on the sale list. can you help me?

  Hello

  Please go through the following for more information on this

  Downloads - Adobe end user license agreement

• I bought the full version of adobe cc 2015, but it download the free version, you need an application (adobe application Manager) but I have'nt that the app, can you help me?

  I bought the full version of adobe cc 2015, but it download the free version, you need an application (adobe application Manager) but I have'nt that the app, can you help me?

  Hello

  In order to download the creative application of cloud refer:-Creative Cloud help | Creative cloud desktop.

  In case you get an error for the trial, visit:-https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

• Hi, it said my trial is already in use - even if I tried again haven´t. Can you help me?

  Hi, it said my trial is already in use - even if I tried again haven´t. Can you help me?

  Hello

  Adobe tests apps are system specific and not e-mail specific IDs, so, if someone has used a software to test on a machine we can again use the trial on the same machine for the same product.

  However, if it is a new machine and Adobe trial so that the product has never been used on it then please follow below document it should help.

  Adobe trial software has expired at the beginning

  Hope this helps to solve the problem.

  Kind regards

  Bani

• I use a PC and I want to cancel my annual package creative cloud. Can you help me?

  I use a PC and I want to cancel my annual package creative cloud. Can you help me?

  Hello

  Please contact support by calling/chat for cancellation requests.

  Contact the customer service

  You can also view the help document:

  Cancel your subscription or membership. Creative cloud

  Kind regards

  Sheena

• Hello I have a problem with the opening of the e-mails received. FIREFOX is notified of an email I received. When you arrive in the Inbox does not appear emeilul announced. Can you help me? Thanks in advance, with Dan Vatui

  Hello

  I have a problem with opening emails received. FIREFOX is warned of an email I received. When you get into INBOX does not seem emeilul announced. Can you help me?
  With thanks in advance, Dan wadded
  

  Hello

  Please also try after you delete the cache and cookies: Tools (Alt + T) > clear recent history, choose all in the interval of time to clear, Cache , and Cookies in Details and clear now. Recent history of claire

  If the problem persists, please check in Safe Mode.

  Extensions of the issues

  Troubleshooting Extensions and themes

  Uninstalling the modules

  Uninstalling toolbars

  Safe mode disables the installed Extensionsand themes (appearance) in (Alt + T) Tools > Add-ons. Hardware acceleration is also temporarily disabled - manual setting is Tools > Options > Advanced > general > use hardware acceleration when available. Options > Advanced. All these parameters/additional custom modules can also be individually or collectively disabled/enabled/changed to normal mode of Firefox to check if an extension, theme or hardware acceleration is causing issues.

• Hello, December 22, 2015, I paid € 144,33 on account of Adobesystem (using photoshop). I wonder what for? I got no answer, no program to install etc... Can you help me? I used the demo version with the idea that I could be updated, but

  Hello, December 22, 2015, I paid € 144,33 on account of Adobesystem (using photoshop). I wonder what for? I got no answer, no program to install etc... Can you help me? I used the demo version with the idea that I could update, but nothing.

  Download/install the desktop application, connect and install applications subscription.
  https://helpx.Adobe.com/creative-cloud/help/download-install-app.html

  Creative cloud to desktop
  https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html

  Sign out, sign in | Creative office cloud app
  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

  Install, update, or uninstall applications
  http://helpx.Adobe.com/creative-cloud/help/install-apps.html

  Install creative Cloud applications
  http://TV.Adobe.com/watch/CS6-creative-cloud-feature-tour-for-video/installing-desktop-app s-of-creative-cloud.