Cancel a subscription for someone who no longer works here

Hello, I work for a Department at the University of Kentucky.  We bought a membership creative cloud in November 2015 for a temporary worker, who has now left.  His e-mail has been disabled by campus and it is impossible to connect to his account to delete any credit card information because he forgot his password.  I think that the University purchasing card, we used is always on his account and I do not want to be charged for another year, especially since our University has a site license now for the creative cloud.  His e-mail address is [email protected] If you need original invoice or pro card number information please let me know.

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