phone call from someone who says they work for Microsoft with a saying of phone number blocked that Microsoft was going to block my computer within 24 hours because of our virus transmission, is it true?

Received a phone call from someone who has not been named (call from a blocked telephone number) saying that Microsoft would block my computer within 24 hours due to virus, we have been forward to microsoft.  He said we had a laptop and gave us a serial number.  We do not have a laptop.  Was it a scam call or this person really used by microsoft?  He wanted me to enter an address to give him access to my computer.  I refused.  Any information you can provide would be appreciated.

Hello

Yes, it's a SCAM!

Avoid scams to phone for tech support
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

In the United States, you can contact the local police to the FBI, Attorney general, and
consumer watch groups. Arm yourself with knowledge.

The Internet Crime Complaint Center (IC3) is a partnership between the
Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
(NW3C), funded in part by the Bureau of Justice Assistance (BJA).
http://www.ic3.gov/complaint/default.aspx

No, Microsoft wouldn't you not solicited. Nor would they know if any errors
It exists on your computer. So those are the frauds or scams to get your money or
worse to steal your identity.

Avoid scams that use the Microsoft name fraudulently: Microsoft has no
for you unsolicited telephone calls help fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

Scams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0

Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-support

I hope this helps.

Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

Tags: Windows

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