Cann't envy 15 detect the drive optical usb in windows 8

Hello

I just bought a Touchsmart Envy 15-J117TX 2 days ago. I have a problem of connecting a player optical usb to my laptop.

I don't know why the DVD player does not show in my computer! and I do not see in the Device Manager, CD-ROM/DVD-ROM drives?

Could someone kindly please help?

Kind regards

BTran

Hi BTran,

Welcome to the community of HP, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I see that you are having problems connecting to an external optical drive. I have included a document HP below with a few troubleshooting steps to try.

Troubleshooting USB connections Windows 8

Thank you

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