cannot access the icons and files in windows xp

I write on behalf of the client. Customer is unable to access his files in his computer based on Windows XP and icons.

Hello

  • Did you change your computer before this problem?
  • You receive an error message during the access, the icons and files?

This problem occurs when one or more of the following conditions are met:

  • The registry values that are associated with the file name extension are corrupted or missing values.
  • The computer is infected with a virus.

You can view these methods:

Method 1:

Let us check in SafeMode if the problem persists.

A description of the options to start in Windows XP Mode
http://support.Microsoft.com/kb/315222

 

Method 2:

Here is an article that will guide you in the process of fixing the issue:

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windows

Cannot open files with extensions such as.exe, .com, and.lnk on a Windows XP-based computer

Tags: Windows

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