Cannot add 4 GB of memory - optiplex gx620

We have 2 optiplex gx620 computers. The two running a windows 7 pro. For some reason, I am only able to put in 3 GB of memory. When I try to add the 4 GB, computers starts and give a sound signal with the yellow light switch. This happens with both computers. The problem does not seem to come from the sticks of memory, since switching fingers does not cause a problem. It is only trying to go up to 4 GB, the problem occurs. All USB keys are of the same type - dell - low density - 1024 MB PC2 - 6400 DDR2 RAM

Help appreciated.

What form factor: desktop, Mini-Tower, small format, ultra compact?

Is the power button constant yellow or blinking yellow?

What color are the 4 diagnostic lights when it will not start? In the Manualerror codes.

What version of BIOS?

Were the 'new' modules purchased together with other modules (6), or recently purchased, but with the same characteristics?

With all 4 modules installed, try to clear the BIOS:

  1. Restart, and then press F2 to open the BIOS Setup
  2. Copy down all the BIOS settings (or photograph all screens)
  3. Power off, unplug
  4. Power button press / hold for about 15 seconds
  5. Open the case and remove the motherboard battery
  6. Power button press / hold for about 30 seconds
  7. Make sure that all 4 modules are properly installed and locked latches
  8. Replace the motherboard battery
  9. Close the case and tries to start now
  10. Assuming it starts, go back into the BIOS Setup and make sure that the settings match what you have copied, or change to match. Be sure to save the changes to the output.

Tags: Dell Desktop

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