Cannot add deleted users

Hi, I have tested Captivate first, but I really struggled with adding users via CSV method. In the end, I deleted everyone I would like added up to think that I'll do just everything in one shot, once I understood the situation of CSV. I am now ready to add some users again, but I'm not able to do as "email address is" already

I saw a flash message upward when I deleted them initially, but as I am in trial mode I took too many opinions. I'm not the first person to do it, and I don't know I won't be the last... it might be interesting to rethink this approach? Please can someone advise on how can I add people from back in the system after having been withdrawn? Worst case I can use the other addresses, but seems a little extreme.

Thanks in advance!

Hi James,

As a bonus, if a user is deleted once, it cannot be added to the system.

The reason for it is, when the learner is removed and becomes active after a certain time, it will mess up the data in reports, strategy of gamification, certifications etc. for the time when he was absent from the list of users. To avoid such a scenario, the first does not support re-adding a user.

As you mentioned you were trying first and accidentally deleted users, we can make them active back so that you can continue to explore the first.

Please join me out on ' [email protected]' and we can discuss more on this issue.

Kind regards

RUCHI Roulin

Tags: Captivate Prime

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