Cannot cancel or submit email support!
Why the world isn't Adobe offer email support?
I started a chat window and there seems to be an adobe staff not enough to support the need for a chat support. Considering the time - which is understandable, but why not send an email to support? It lists 'phone' and 'chat' and tells me that I can't use the phone.
My problem: I thought that I cancelled my subscription, but apparently adobe think that I did not and tries to charge me - but I've never been in a valid credit card. It turns out that I have not used the service so I didn't continue my trial to a full membership. (I was not even enjoy the free photos). It's the first day of the following month today.
What I need: the charge withdrawn and cancelled my subscription. (By the way I can't stop my subscription while a charge is on my account).
And WHILE I was TYPING THIS a personal support chat online and should look at me in the chat window, came for 4 minutes and did not wait and CANCELED my cat after does not appear for more than 30 minutes. EXTREMELY frustrating.
Thanks for your help.
Kevin
Hey Kevin,
You can now self cancel your plan of Adobe Creative cloud of your account page.
Please consult the help below document to understand the workflow:
Stock FAQ: How can I cancel my Adobe Stock?
I hope that helps!
Kind regards
Sheena
Tags: Adobe Stock
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