Cannot connect Bluray Internet

Shows the signal from the router but cannot connect

Hello Ellen,.

Welcome to the community of Sony.

Check in the manual of the player, if the LAN USB UWA-BR100 card is needed to connect the player to the wireless network.

You can download the manual here.

Test the speed of the Internet being used from the link below.

http://www.KB.Sony.com/selfservice/documentLink.do?externalId=C1013044

Internet connection speed minimum of 2.5 Mbps or greater is required for streaming of videos from standard definition (SD) and 10 Mbps or higher is required for high definition (HD) videos.

Follow the steps mentioned below to resolve this issue.

http://www.KB.Sony.com/selfservice/documentLink.do?externalId=C1018338

If the problem persists, perform the steps on the below knowledge base article to configure the network manually.

http://www.KB.Sony.com/selfservice/documentLink.do?externalId=C1025439

If my post answered your question, please mark it as an "accepted Solution".

Tags: Sony Products

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