Cannot connect to Apple ID after update to iOS 10

You use an iPhone 6s, updated to iOS 10 yesterday. Immediately after the update, I found that I can not access the App Store, my music, or iTunes. There is no error message or prompt open a session my Apple ID, he said only: "loading" but never actually connects. Someone suggested a disconnection from the App Store through my settings so I tried. I've disconnected successfully but can not reconnect. I tried a dozen times to reconnect and one of the two following situations happens: I hit login and nothing happens or the prompt, I get my info and nothing happens. I rebooted/restarted my phone several times, connected on iTunes via my PC (successfully, but affects only not my phone) and put to update to iOS 10.0.2 but nothing never solved the problem. Help!

Hi there, trekalong!

Thank you for joining the communities Support from Apple! Looks like you are having problems with the App Store. The good news is, there are a few items with steps, you can try to solve the problem. Read this article with the steps toforce a nearby app on your iPhone, iPad or iPod touch. This will allow you to close the application you are having problems with.

Then, check out this article with the steps to restart your iPad, iPhone or iPod touch.

The next thing you might want to try going in settings of the iPhone and then Reset. Once there, tap reset all settings. This will reset the settings of the iPhone, but does not erase personal information such as pictures, music or contacts. However, it will remove a connection Wi - Fi and VPN settings, so do not forget, you have these settings and passwords ready for iPhone upward starting.

If this does not work, it would be a good idea to make sure that there is not a problem of software as the cause of this for you.

  1. Read this article to know the steps for backing up your iPhone, iPad, and iPod touch.
  2. Use this article for steps to use iTunes on your Mac or PC to restore the iPhone, iPad or iPod to factory settings.
  3. Once this done, set the phone like new and the phone to see if the issue is still being tested. Follow this link to restore your iPhone, iPad or iPod touch from a backup

Have a great day!

Tags: iPhone

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