Cannot connect to Mozilla Support. It does not accept my user name or password. Reset password email says that my account is already activated.
Tried to access the Forums of Support of Mozilla for Firefox Desktop Support, I've used several times. He cannot accept that my user name and password, claiming that they were incorrect. I tried the password reset function, which opened a window saying that accounts created before December 2010 may have connection problems. Reset your password below. It tells me to enter my e-mail address so that it can send me the instructions for setting up a new password. I get my e-mail address. It is said that we have sent an email to any account using this address. Please follow the link in the email to reset your password. I go to my email. Nothing is there. I wait, but still nothing.
I return to the login page and click the link - I do not have a confirmation email - connection issues. A new window opens telling me to activate my account, I have to first of all confirm my email address. I enter my email address. I get an e-mail from Mozilla immediately, telling me that my account is already activated, and it gives me a link to connect. I click on this link. I get my login and my password again. Same error message denying me access and tells me to enter a correct username and password. I try twice with no success. Same mistakes repeated.
So I try to create a NEW account using a different user name my email address. It doesn't let me do. It is said that the email address is already taken, and it does not allow me to proceed. In the end, I had to set up a new account with an email address that I never use, just so that I could access the functions of the help. I'm exasperated. I don't want to post my Questions that I do not use and having to open another application to access even the e-mail address. I want to be able to receive a message from Mozilla in my daily e-mail normal, if someone has replied to my message. But as Mozilla doesn't let me use my e-mail address for the new account, I put in place, I can't do that.
It's very frustrating. Mozilla does allow me access to my original user account that has already been put in place with my preferred email address. And Mozilla will not let me create a new user account with my preferred email address. Now I'm stuck with a new user account which is linked to an email address that I never use and is not easily accessible to me. As a last resort, I access my new user account in the hope that it will allow me to change the email address associated with the account, but of course, this is not an option.
Can someone please help me access my original account with my login and my original password? If a password reset is necessary, then I should not receive an email response telling me that my account is already activated (see below). If it is checked, then why can't connect? What is going on? Please help me. Thank you.
It seems that your account has already been activated.
You can connect to:
https://support.Mozilla.org/en-us/users/login
Thank you!
Team support.mozilla.org }
It's a bug
Tags: Firefox
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