Cannot copy files to disk Sony DVD - RW DRU830A

Manager of SEV idndicates car works; Sony reader reports online diagnostic tool reads and writes projperly; I can burn DVDs for video editing software. I can't copy - paste, or drag a file on the disk.  Windows reports the disk is full or not write able and MSFixit reports drive is not capable in writing.  This happened after upgrade Sony firmware SS25 level.

Hi Firstetq,

Step 1

I suggest you to check if recording is enabled on your DVD player. To do this follow the steps below:

a. Click Start.
b. open computer.
c. right-click on the cd or dvd drive.
d. click on properties.
e. click the recording tab.
f. ensure that the recording on this drive box CD enable is selected.
g. click ok.

Check if you can burn the disc.

Step 2

Try to create a restoration system manually, so that in this case, a problem occurs when executing these steps, you can always perform a system restore.

Remove the CD/DVD drive device manager and restart the computer.

  1. Click Start and click on run
  2. In the run box, type devmgmt.msc, and then on enter.
  3. In Device Manager, expand CD-ROM/DVD-ROM readers
  4. Right-click on the CD / DVD is installed on the computer and click on uninstall.
  5. Close Device Manager, and then restart the computer.

When the computer comes back to check if you can burn the disc with an error.

Step 3

If the steps above do not help, you try to restore system to the date before the update of the firmware has been installed.  To restore the operating system to an earlier point in time, access the link below.

http://support.Microsoft.com/kb/306084

Restart the computer in normal mode and check if you can burn the disc.

If the problem persists, you may contact technical support for sony to check how to uninstall the update firmware and it helps to uninstall it and check it.

Link to contact the Sony Support:http://esupport.sony.com/US/perl/support-contacts.pl

I hope this helps. Let us know the result.

Thank you and best regards,

Srinivas R

Microsoft technical support.

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Tags: Windows

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