Cannot copy files to the CD/DVD to the computer.

Original title: new problem - cannot use Cd/DVD to open files I can do now?

I tried to re - install My Documents to my computer.

Now, my computer has a CD FULL of Documents recorded,

but does not open what can I do?

Need repair help

Hi encourger,

Thank you for writing to Microsoft Communities. From your problem description, I understand that you can not copy the documents on your computer on the CD/DVD. Please correct me that I misunderstood.

encourger, I understand how it could be frustrating when things do not work as expected. Please, I beg you, don't worry I'll try my best to resolve the issue.

We start with the General troubleshooting methods mentioned in the article below.

Method 1:

Step 1: Perform safe mode

Safe mode, start Windows in a limited State, where only the essential is started. If a problem does reappear when you start in safe mode, you can eliminate the default settings and basic device drivers and services as causes possible

Start your computer in safe mode with networking

http://Windows.Microsoft.com/en-us/Windows7/advanced-startup-options-including-safe-mode

Step 2: Perform the clean boot

A clean boot helps eliminate software conflicts. The article below describes how to solve problems in Windows 7 by performing a clean boot. This article also describes how to start the Windows Installer service and how to reset the computer so that it starts as usual. To configure your computer to clean boot see the following link.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Note: When you are finished troubleshooting, follow step 7 in the article to start on normal startup.

Method 2:

Your CD or DVD drive is missing or is not recognized by Windows or other programs

http://support.Microsoft.com/kb/982116

Please complete all of the steps recommended, reviewed the reference articles and if after following the reference and the articles number methods persists, please go back to us and we will be happy to provide you with additional options available that you can use to get this problem is solved. In addition please provide us with additional information by answering a few questions below, this will help us better solutions to the problems.

1. What Version of Windows you are using (Windows XP, Vista, 7)?

2. What is the number of brand and model of your computer?

3 did you change on your computer before the show?

If you are unable to perform the steps mentioned in the link I recommend you to contact our live support by clicking on the link http://support.microsoft.com/common/international.aspx?RDPATH=dm;en-us;selectassist&target=assistance

Hope this helps!

Tags: Windows

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