Cannot copy large video files from the camera

Tried to copy a too large video from my camera.  Message says 'current picture cannot be copied' when I looked up the answers in 'help' it says connect the camera using the (MSC) usb mass storage class, and then use windows Explorer to copy the image to computer.  Please help me understand this.  I have to download or update a driver to do this?  Should I buy something?  Please don't laugh, but I'm lost.  All those who take the time to give me some step by step instructions would be greatly appreciated.

Transfer of files from digital camera fails

Symptom 3:

When you try to transfer a single large file from a USB PTP camera to local hard disk drive (HDD) using the scanner and Camera Wizard, the file transfer does not immediately, and you receive the following error message:

Scanner and camera Assistant the current image have not can be copied.
To copy this image, click "Try Again." To no longer deal, click "Cancel".

If you click Retry, returns the error message.

Problem 3 occurs because an error occurs in the scanner and Camera Wizard

Resolution:
You can connect the camera using USB Mass Storage Class (MSC) instead of PTP. Then, transfer large files using Windows Explorer.

When you connect your camera, it can map device memory as a player external and it give a letter under 'Computer' OR it can be configured to do this in the configuration menu of the camera.  Once you have a drive letter assigned under 'Computer' for the camera, locate the drive in question for the file you want and copy to your computer to office/etc in the same way you would any other file.

Tags: Windows

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