Cannot delete a folder that is unwanted on the desktop.

Original title: Desktop folder

Hi I have a folder in my office a copy of content impossible to remove Office

What should I do?

Hi Sanches,

Generally, this problem is caused because of the threat of viruses or malware on your computer. I would like to know some information about this problem so that we can help you further.

1. do you have the question started recently?

2. do you get any error code or error message while starting?

3. have you made changes on the computer before this problem?

I would suggest trying the following methods and check if it works for you.

Method 1:

To remove the desktop folder, start safe mode and then try to delete the folder prom there. In Safe Mode, none of the third-party program/APP or virus cannot block the delete task.

Step 1: start in safe mode.

Start settings for Windows (including safe mode):

http://Windows.Microsoft.com/en-us/Windows-8/Windows-startup-settings-safe-mode

Note: refer to the section "Safe Mode".

Step 2: delete the folder.

How to work with files and folders:

http://Windows.Microsoft.com/en-us/Windows-8/files-folders-Windows-Explorer

Note: refer to the section 'create or delete files'.

Method 2:

Run Microsoft Safety Scanner and check if there is any threat of viruses found.

Microsoft safety scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

Note: The Microsoft Safety Scanner ends 10 days after being downloaded. During these 10 days, it will remove all the files infected by the virus and records. I suggest you create a backup of your data, and then install Microsoft Safety Scanner.

Please reply with the status of the issue, so that we can better help you.

Tags: Windows

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