Cannot download any file, error message "program has a virus and has been deleted."

Original title: Difficulty to download repair manuals and information programs on the internet.

I'm having problems when downloading of information on programs and the internet repair manuals. Windows always tells me that this program has a virus and has been deleted. This happens with all downloads. My anti-virus program does not detect a virus. Can there be something in my settings that does this. Help Adam

Hi Adam,.

To provide the proper resolution, I would need more information on your side.

1. what web browser do you use?

2. what anti-virus software do you use?

3. the problem occurs with all web browsers?

This problem may occur due to the infection by the virus or because of incorrect browser settings.

If you use Internet Explorer as your web browser, try the following steps and check if it helps.

Method 1:
I suggest you run Virus Scan using the Microsoft Safety Scanner to make sure that the computer is virus-free and check if it helps.

The Microsoft Security Scanner is a downloadable security tool for free which allows analysis at the application and helps remove viruses, spyware and other malware. It works with your current antivirus software.

http://www.Microsoft.com/security/scanner/en-us/default.aspx

Note:

1) the Microsoft Safety Scanner expires 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.

2)  if you run the virus scan of the program which is infected with the virus will be deleted. Therefore, reinstall the program. Also, if files and folders are affected by the virus, while they might even get deleted.

Method 2:
If the problem persists, I suggest to activate the download of the file in Internet Explorer and check to see if it helps.

a. close all Internet Explorer or Windows Explorer Windows that are currently open.

b. Open Internet Explorer by clicking Start, and then click Internet Explorer.

c. click the Tools button, then Internet Options.

d. click on the Security tab , click Internet, and then the custom level button.

e. scroll down to category of downloadsand the download of the file to Activatevalue.

See the articles for more information.

Download files from the Internet: frequently asked questions

http://Windows.Microsoft.com/en-HK/Windows-Vista/downloading-files-from-the-Internet-frequently-asked-questions

Why does Internet Explorer block some downloads of files?
http://Windows.Microsoft.com/en-us/Windows-Vista/why-does-Internet-Explorer-block-some-file-downloads

Hope this information helps. Answer the post with an up-to-date issue report to help you further.

Tags: Windows

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