Cannot download documents

Whenever I try to download a document from the web or open an attachment, it does not open and says he has a virus on it. It automatically removes it.

Hello

I wonder if you have a virus or malware on your computer already! Try to do the following:

(1) download, install and run the two following applications:

Malwarebytes' anti-malware: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html.

SuperAntiSpyware: http://download.cnet.com/SuperAntiSpyware-Free-Edition/3000-8022_4-10523889.html.

(2) If you cannot do this in normal mode, can do you in Mode safe?

(3) download, install and run Avast Antivirus: http://download.cnet.com/Avast-Free-Antivirus/3000-2239_4-10019223.html. Again, if you can't do it in normal mode, can do you in Mode safe?

(4) if all else fails, what follows is a very long download, but may well be your best short bet to reformat your hard drive: http://download.cnet.com/BootMed-64Bit/3000-2094_4-75450831.html. If you have a 32-bit system, download this version instead: http://download.cnet.com/BootMed/3000-2094_4-75448200.html .

Post back here with your results after trying these steps and we'll move from here.

Kind regards

BearPup

Tags: Windows

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