Cannot free a license after computer crash

Hello

I have recently purchased Photoshop elements 14 and installed + activated on my laptop and my desktop computer (both running windows). Everything was going well until my desktop crashed and I had to format and re-install the OS and Photoshop Elements. Unfortunately, I could close the session of the version installed on the device crashed and now I get a message indicating that the maximum number of licenses has been reached. Is there a way to disconnect from the machine of death or disconnect all computers so that I can reactivate my license on two computers actually use?

Thanks in advance,

Guillaume Ulrich

Imladril wrote:

Hello

I have recently purchased Photoshop elements 14 and installed + activated on my laptop and my desktop computer (both running windows). Everything was going well until my desktop crashed and I had to format and re-install the OS and Photoshop Elements. Unfortunately, I could close the session of the version installed on the device crashed and now I get a message indicating that the maximum number of licenses has been reached. Is there a way to disconnect from the machine of death or disconnect all computers so that I can reactivate my license on two computers actually use?

Thanks in advance,

Guillaume Ulrich

You will need to achieve "Customer Care".

Start here:

Contact the customer service

When you see the Blue Ribbon with 'still need help, call us', select 'chat '.

Then you can explain your case and get a quick solution.

Tags: Photoshop

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