Cannot get computer to recognize officejet pro 8600

computer does not connect to officejet pro 8600 same thought printer is connected to the wireless network.  HP Home Network Diagnostic utility indicates that the printer software is not installed.  HP Print & Scan Doctor bombs & quit unexpectedly.  The computer is plugged in the wireless router to connect to wireless devices and the DSL router.  Any suggestions?

Hello

I have been searching forums and make my own diagnosis and lots of reading many posts. I found an article useful, but even with the update software, I keep losing the connection to the printer, and I have to restart to be able to print and scan. Even if I try to search again for the printer, it is not found on the Windows XP computer until I have it reboot. But if I reboot it, I don't need to re-scan for her. It works again for a few hours then stop working again. All other Windows 7 computers and laptops on the network are very good. They all have the same scan virus etc.

Here is the article useful: http://support.hp.com/us-en/document/c03149924

But at the same time, I have the updated version of the software something v25 and the problem still is occcuring, but I can see how this can help some people. I think that the upgrade to Windows 7 is the solution for now. I'm running out of options. I tried stop and start the spooler to print manually, which used to fix a bunch of problems in the past in WinXP. Delete and add the printer again. Next step before win7 might be to uninstall the software and see if there is anything more recent than the software v25.

Good luck to all!

Tags: HP Printers

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