cannot get rid of the print job on hp 7520

I have a HP 7520 connected by network on my laptop with Windows 7. I printed work that has erased the queue on my laptop, but got an error on the printer and, now, no matter what I do (stop the printer, unplug unit), he continues to start this work again and again and each time it boots. I also deleted the printer devices and readded it. I stopped the spooler and rebooted. What can I do to get rid of him?

Hello Cosima,

I understand your frustration and appreciate all the troubleshooting that you did on your own with no success. I can't see when you print on your HP Photosmart 7520 continues to print again and again.

First of all I would like to restart you your network, follow the steps below:

1 perform a reset: reset of the printer (leave turned off unless it is turned on by itself)

2. restart your router (leave off the power)

3. restart the computer (leave off the power)

4. turn on the router, the printer and the computer in that order.

I would like to continue you here: HP print and Scan Doctor- it was designed by HP to provide users with troubleshooting and problem-solving features needed to solve many common problems encountered with HP print and scan products related to Windows computers.

Let me know the results, I'll look for the answer.

Thank you

Tags: HP Printers

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