Cannot get the claim code and restore Apps

I have an Officejet Pro 8600. I managed to install the printer and print the claim code and linked to my account. For some reason when I log into my account it shows not the printer. Also when I go into Control Panel, I can not access all the menus via the icon "eprint" or the "apps". I get the error message is "the eprint feature has been disabled" and "the Apps feature has been disabled. I can't turn them on and I cannot print another application code to connect the printer to my account.

This is the funniest! I can always send an email to the printer and it prints!

Any ideas that I am totally lost on this one and want to go back on these characteristics.

Thanks in advance

ADE

Hi Deeperdown,

Thank you for the information, it is much appreciated.  Your statement of "service is disabled and contact the administrator" is very informative.

Could you please check your administrator settings in the built-in web server (EWS) for the printer? There is an administrator setting that allows to disable web services.  If you do not know how to access the built-in Web server steps lie in your on page 232 user guide in the section titled "to open the built-in web server".

Once you have the Web integrated server open please click the 'Settings' tab then click on "Administrator settings" in the left side menu (see screen capture below).

That should bring up a page similar to the screenshot below.  Please ensure that the Web Services, ePrint, and Apps all have.

Once those who are turned on, please turn your printer off, wait 15 seconds and then turn on the printer.  You should now be able to access the web services menu and get your back ePrint.

HP Officejet Pro user guide 8600

Tags: HP Printers

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