Cannot import the selected file. Refer to the documentation...
Hi all
Of the very basic knowledge on Adobe products please bare with me! We have deployed v8 Adobe Captivate our users to test and when they try to take a PPTX file and turn it into an interactive e-learning courses, it fails with the message:
"Cannot import the selected file. Refer to the documentation to ensure that you have installed the correct version of microsoft office.
We have the SP2 of Microsoft Office 2010 (x 86) installed Adobe Captivate 8 before us. We tested and this works if the user uses a PPT file (2003 / 2007 Compatible file) which is a workaround but isn't ideal because they then lose the functionality of 2010!
Anyone can confirm that Captivate 8 supports Office 2010, or this is exactly why we have this problem?
V9 does support Office 2010 if this is the case, as if a patch is not solve this problem, then we recommend the customer to go to the product V9. One thing is that we use 32-bit with 64-bit Captivate Office but the fact that it works with legacy PPT I doubt it is the origin of the problem.
Thank you!
ChrisW
As far as I saw, 9 Captivate does not handle this better than 8 Captivate. But you can check it out yourself by downloading and installing the Cp9 trial version and see if that will import your PPTX.
A few other suggestions for you:
- Make sure you run Captivate (regardless of version) using the command run as administrator.
- Also set PowerPoint to be launched using run as administrator.
- Don't try to import a huge PPT or PPTX. Do your tests on something small, say 10 or 20 slides. This will alleviate the question if you really do turn into is a matter of PC resources.
- Test with PPTs very sober. Captivate imports can stumble on some objects incorporated into the PPT Slides. So just having pictures, text, and anything else in your PPT test.
Tags: Adobe Captivate
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