Cannot install Acrobat DC

When you try to update I get an error message "unable to install Acrobat DC.  To upgrade to Acrobat DC uninstall the existing version of Acrobat.  Tried and then reinstalled.  But get the same error message.

Hi troyb79416876,

Regrets for the inconvenience.

Your earlier version of Acrobat has been installed as part of the suite? If so, please use following UN-install (in Applications/Utilities/Adobe Installers) to the previous version to uninstall Acrobat (if you have already run Acrobat uninstaller of earlier version, please uninstall using suite Installer UN), and then restart the computer to clear the State of the system.

It should solve the problem after restarting the system.

If your previous version was not part of the suite or just in case you still see uninstall previous installed version error, you may need to use the CC to https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html cleaning tool and restart the system to solve the problem.

Thank you

Sumita

Tags: Acrobat

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