Cannot install CS and LR on the new computer.

I bought LR a year earlier and CS5 4 years ago, I just got a new computer and I tried to use my serial number to install it on my new computer.  I downloaded the trial version I read on this forum on my computer and the serial number was not valid.  I spent more than 4 1/2 hours online, chat with them and they are trying to tie in my screen to understand why I was unable to download and use my serial number.  I get disconnected on their part and now I have installed still nothing and I have no LR on my computer.  Is there anyway that I can talk to a live person?  My frustration level is very high.  I only lost a lot of time and got no where! I was unable to download any LR except CC, I tried using the cleaning tool to clear all stop and new start and that has not worked.  Any help would be greatly appreciated!

As far as I know, Adobe provides phone support for technical issues

Error "serial number is not valid for this product". Creative Suite can help

Tags: Adobe

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