Cannot install iOS 10.0.1 with Apple Configurator 1.7.2


I have 60 iPads in 5 carts (12 per basket) that I need to install some applications on. They are already configured and supervised with Apple Configurator 1.7.2. I've never had problems in the past with AC1, I've always been able to install the updates and applications easily with very few questions, because of that I've never felt the need to update to AC2. However, this time during the update of ios and refreshment, I get the error 'complete with an error - cannot install iOS' 10.0.1 And now 12 of my iPads are stuck in recovery mode.

I tried before wipe them off and re supervise them, but I always get the cannot install iOS 10.0.1 error, followed by all the iPads stuck in restore mode. I tried to update only 1 or 2 at a time. I tried the update/supervise them with no apps queued for installation. I tried to restore the iPad via iTunes, which works, but when I try to put it back on AC1, I still get the same error mode and recovery.

I tried searching online for compatibility with the new iOS and AC 1 problems but found nothing.

I would like to know if there is more information I should provide that might help.

Thank you for your time.



Hi Ben

Makes your iPad successfully update to IOS 10, we have approximately 400 ipads, I've updated a single ipad at 10 IOS using our MacBook pro AC1 OSX El Capitan to test, ill try another now and see if its success.

When you connect an ipad update the Configurator re-download the IOS 10 or use a cached copy?

How your Configurator is connected to the internet (behind Proxy, Wifi, Ethernet), perhaps the downloaded IPSW file is corrupted and need to be redownloaded removed\.

Kind regards


Tags: iPad

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