Cannot install lightroom on new computer

I'm trying to install Lr 6 on my new laptop, but at the end of the installation, when I inform my Lr Adobe Id and my password I get the information 'license and password Don t match. I changed my password several times, and the problem persists.

I contacted Adobe support by chat, they sent a link to download (again) Lr. I tried to install again, but the problem persists and I stiil waiting for a solution, but aparently Adobe ignores me. Is my case open with Adobe ID 0216958249

Can someone help me? TIA

Dear stephane,

Thank you for your kind cooperation.

As I kept trying to install Lr6 and found a way to do it:

Remember, my problem was one had Lr6 installed on my old machine, but could not install it on the new.

I noticed that my Lr 6 license was an upgrade of the Lr4, so I first installed Lr4 (using the old serial number) that I installed Lr 6 with serial number appropriate.

That's all.

Perhaps my solution can be useful to others.

In any case, thanks

Ricardo

Tags: Adobe

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