Try to install on a new computer CS6
I have a license for CS6 which was bought by my company before I started here. We are trying to install on a new computer (Windows 7), and when you try to activate it, we get the error "this serial number has already been registered. Products can only be registered once. "I can 100% guarantee, it has not installed anywhere on our network, because I have the software inventory on each machine, so the machine he used to be on a decommissioned or reinstalled.
The problem is that I don't know who's ID, it was recorded originally, and nobody stays in the organization know either, so I can't disable the old account. I tried for a week now to get help from Adobe on this, but it went nowhere. I keep is directed on the cat, where every time I have to give them all the rundown, as well as the serial number, and the error message, answering the same question on what I tried, etc... and then they say they'll escalate it and someone will get back to me. And then I get an email saying that they tried to call me but didn't have my extension so couldn't reach me (we dial by name and I also put my extension to my account the first time, it made no difference), and could I go back in the chat to discuss further. Rinse and repeat.
We really need this software running, and we are a charity and cannot just buy new licenses when it should be perfectly usable. And given the support experience I've had so far, I'm not really inclined to reward with more money. Does anyone have any ideas on how I can maybe shortcut through this process? I sent the proof of purchase (and we still have access to the email address that purchased) several times now as well, and has no we got nowhere either.
Thank you!
I'm this transmission to hire someone who is supposed to look like in cases like yours. I hope it works for you.
Best,
Steve
Tags: Creative Suites
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