Cannot install Microsoft Silverlight

I try and intsaller microsoft silver light, but when I press on install I get a window that says "cannot install silverlight. another product is already installed. »
But I don't know what else could settle. How would know that?

Hi, SuzeyQLovesYu,

Try manually uninstalling Silverlight.  Reboot and try the installation again.

Use this Fixit - how to manually clean a broken Silverlight installation

http://blogs.msdn.com/b/rpomeroy/archive/2008/06/10/how-to-manually-clean-up-a-bad-Silverlight-installation.aspx

Good luck!

Tags: Windows

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    [1EAC:0F60] [2014 08-18 T 21: 46:56] i052: "VersionNT64" Condition evaluates to true.
    [1EAC:0F60] [2014 08-18 T 21: 46:56] i000: setting string variable 'WixBundleRollbackLog_vcRuntimeAdditional_x64' value 'C:\Users\Ellie\AppData\Local\Temp\dd_vcredist_amd64_20140818214653_1_vcRuntimeAdditional_x64_rollback.log '.
    [1EAC:0F60] [2014 08-18 T 21: 46:56] i000: setting string variable 'WixBundleLog_vcRuntimeAdditional_x64' value 'C:\Users\Ellie\AppData\Local\Temp\dd_vcredist_amd64_20140818214653_1_vcRuntimeAdditional_x64.log '.
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    [1EAC:0F60] [2014 08-18 T 21: 46:56] i201: planned package: vcRuntimeAdditional_x64, State: Absent, default asked: present, ba asked: present, run: Setup,: uninstall, cache: not hidden: no dependence: register
    [1EAC:0F60] [2014 08-18 T 21: 46:56] i207: planned related bundle: {ce085a78-074e-4823-8dc1-8a721b94b76d}, type: Upgrade, required default: None, ba asked: no, executed: None, rollback: None, dependence: no
    [1EAC:0F60] [2014 08-18 T 21: 46:56] i299: comprehensive Plan, result: 0x0
    [1EAC:0F60] [2014 08-18 T 21: 46:56] i300: apply start
    [A 19-0: 0EA8] [2014 08-18 T 21: 46:56] i360: creating a system restore point.
    [A 19-0: 0EA8] [2014 08-18 T 21: 47:08] i361: created a system restore point.
    [A 19-0: 0EA8] [2014 08-18 T 21: 47:08] i000: package caching of: 'C:\Users\Ellie\AppData\Local\Temp\{7f51bdb9-ee21-49ee-94d6-90afc321780e}\.be\vcredist_x64.exe' to: 'C:\ProgramData\Package Cache\{7f51bdb9-ee21-49ee-94d6-90afc321780e}\vcredist_x64.exe '.
    [A 19-0: 0EA8] [2014 08-18 T 21: 47:08] i320: registration bundle dependency provider: {7f51bdb9-ee21-49ee-94d6-90afc321780e}, version: 12.0.21005.1
    [A 19-0: 1E48] [2014 08-18 T 21: 47:08] i304: verified load existing: vcRuntimeMinimum_x64 to the path: C:\ProgramData\Package Cache\{A749D8E6-B613-3BE3-8F5F-045C84EBA29B}v12.0.21005\packages\vcRuntimeMinimum_amd64\vc_runtimeMinimum_x64.msi.
    [A 19-0: 1E48] [2014 08-18 T 21: 47:09] i304: verified load existing: cab5046A8AB272BF37297BB7928664C9503 to the path: C:\ProgramData\Package Cache\{A749D8E6-B613-3BE3-8F5F-045C84EBA29B}v12.0.21005\packages\vcRuntimeMinimum_amd64\cab1.cab.
    [A 19-0: 1E48] [2014 08-18 T 21: 47:09] i304: verified load existing: vcRuntimeAdditional_x64 to the path: C:\ProgramData\Package Cache\{929FBD26-9020-399B-9A7A-751D61F0B942}v12.0.21005\packages\vcRuntimeAdditional_amd64\vc_runtimeAdditional_x64.msi.
    [A 19-0: 1E48] [2014 08-18 T 21: 47:09] i304: verified load existing: cab2C04DDC374BD96EB5C8EB8208F2C7C92 to the path: C:\ProgramData\Package Cache\{929FBD26-9020-399B-9A7A-751D61F0B942}v12.0.21005\packages\vcRuntimeAdditional_amd64\cab1.cab.
    [A 19-0: 0EA8] [2014 08-18 T 21: 47:09] i301: application to run the package: vcRuntimeMinimum_x64, action: install, path: C:\ProgramData\Package Cache\{A749D8E6-B613-3BE3-8F5F-045C84EBA29B}v12.0.21005\packages\vcRuntimeMinimum_amd64\vc_runtimeMinimum_x64.msi, arguments: 'MSIFASTINSTALL = '7' NOVSUI = "1" '
    [A 19-0: 0EA8] [2014 08-18 T 21: 47:17] e000: error 0 x 80070643: cannot install the MSI package.
    [A 19-0: 0EA8] [2014 08-18 T 21: 47:17] e000: error 0 x 80070643: cannot run the MSI package.
    [1EAC:0F60] [2014 08-18 T 21: 47:17] e000: error 0 x 80070643: can't set up the MSI package by computer.
    [1EAC:0F60] [2014 08-18 T 21: 47:17] i319: applied run package: vcRuntimeMinimum_x64, result: 0 x 80070643, restart: None
    [1EAC:0F60] [2014 08-18 T 21: 47:17] e000: error 0 x 80070643: cannot run the MSI package.
    [A 19-0: 0EA8] [2014 08-18 T 21: 47:17] i330: removed dependency bundle provider: {7f51bdb9-ee21-49ee-94d6-90afc321780e}
    [A 19-0: 0EA8] [2014 08-18 T 21: 47:17] i352: withdrawal cached bundle: {7f51bdb9-ee21-49ee-94d6-90afc321780e}, path: C:\ProgramData\Package Cache\ {7f51bdb9-ee21-49ee-94d6-90afc321780e}.
    [1EAC:0F60] [2014 08-18 T 21: 47:17] i399: put full: 0 x 80070643, restart: None, ba asked to restart: No.

    Hi again,

    This link here (regarding KB2918614):

    http://answers.Microsoft.com/en-us/Windows/Forum/windows8_1-windows_install/kb2918614-breaks-Windows-Installer-service/3d75a1c2-114a-4241-A527-35b536edc158

    partially solves the problem.  I still maintain that if Microsoft really cared, it would provide a free 24/7 real tech support and charge not $295 (CAD) to submit a technical support request problems they create themselves.  Sorry for the tone, I don't want to troll, I'm just mad for having spent the last 6 hours of my life trying to understand why a single redistributable that worked well has stopped working recently.

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