Cannot install PSC1610 with Vista Business

He used to work fine with Win XP Pro SP2.

Trying to install AIO_CDB_Full_Non - Network_enu.exe with Vista Business, I get the message:

Care HP Installer option stopped working.

The details are:

the APPCRASH problem event name

hpzrcv01.exe application name

Professional version 8.5.0.70

application time stamp 458b04f3

module name msvcrt.dll error

version of the module fault 7.0.6001.18000

Error module time stamp 4791a 727

exception code c0000005

00009b 30 offset exception

OS version 6.0.6001.2.1.0.256.6

Locale 1033 ID

additional information 1 c501

more information 2 006148daa305aae87b08cb8439f90d23

additional information 3 21A

additional information 4 b1c4dcb716c17407643518c57dd42f3e

Thanks in advance for your help.

If you click on "View installed updates" on the left and check this list too?

or if not, try this: LINK-CLICK HERE

Message edited by DexterM on 01/24/2009 01:14

Tags: HP Printers

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