Cannot install razer naga, help ASAP

Bought new razer naga, but impossible to install the driver, device manager says "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) ». Try manually advanced to the folder of the RAZER\NAGA\DRIVERS\I386 pilot, but said the "best driver for your device is already installed".

Here, some newspapers of setupapi.dev.log (error I found):

Location of the pilot store: C:\Windows\System32\DriverStore\FileRepository\rzsynmou.inf_a635dbd7\rzsynmou.inf
Released INF: Inf path: C:\Windows\INF\oem1.inf

INF: opened PNF: 'C:\Windows\INF\oem1.inf' ([strings] )

INF: installation C:\Windows\INF\RzSynMou.cat catalogue as: oem1.CAT!

INF: failure in catalog - error ignored!

INF: error 2: the system cannot find the specified file.
INF: support OEM source location: C:\Windows\INF\

also

INF: {Section Inf installation [Razer.NT.Services] exit (0x00000000)}
!!!  DVI: error: no INF AddService guidelines contained the SPSVCINST_ASSOCSERVICE flag
!!!  DVI: error during the installation of services.
!!!  DVI: error 0xe0000219: the installation failed because a function driver was not specified for this device instance.
DVI: removed the service 'RzSynapse '.
!!!  DVI: cleaning installation failure

I think its associated inf file, etc. pls help.

Hi Damai,.

What is your computer brand and model?

The first step I would suggest is using the System File Checker to ensure that Windows isn't lack a file or by a corrupted file:

http://support.Microsoft.com/kb/929833

Then I suggest to download the drivers for the chipset of your computer manufacturer and install.

Chris
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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