Cannot install the Bootmanager from vista DVD patch (black screen cursor white)

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  Ideas:

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

  jneen420

  Yes, I'm familiar with your recent discussions on this particular computer as well as the fact that he gave to your son as a used computer. Be so familiar with the history of this computer, I feel confident in saying he was already infected when he gave your son.

  I fear that the only way to get this computer secure and fully patched to Windows Update will be formatting the hard drive - and then do a clean install of Windows.

  Since you don't have the disks that originally came with the computer (and assuming that the original owner would have given them to you when gave you the computer if there were), we must assume (or at least to cross our fingers and hope) that there is a hidden restore partition that could be used to return the computer to the condition it was before first it left the factory. I can assure you that can support Dell & will help you, if not directly through the Dell Community forum:http://en.community.dell.com/support-forums/desktop/f/3514.aspx

  Follow the instructions below:

  Personal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) won't fix this!

  HOW to do a clean install of Windows XP: see method 1 and http://michaelstevenstech.com/cleanxpinstall.html#steps in http://support.microsoft.com/kb/978307

  Once installed the clean, you will have the equivalent of a "new computer" in order to take care ofeverything on the next page before otherwise connect the machine to the internet or one local network (i.e. other computers) and before using a flash drive or the SD card that is not brand new, or has not been freshly formatted:

  4 steps to help protect your new computer before going online
       http://www.Microsoft.com/security/pypc.aspx

  Other useful references include:

  HOW to get a computer that is running Windows XP Gold (no Service Pack) fully patched (after a clean install)
  http://groups.Google.com/group/Microsoft.public.windowsupdate/MSG/3f5afa8ed33e121c

  HOW TO get a computer that is running Windows XP SP1 (a) or SP2 fully patched (after a clean install)
  http://groups.Google.com/group/Microsoft.public.WindowsXP.General/MSG/a066ae41add7dd2b

  Tip: After getting the computer fully patched, download/install KB971029 manually:http://support.microsoft.com/kb/971029

  NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free AND download/run the removal tool appropriate prior to installing the updates, Windows Service Packs or IE upgrades AND BEFORE installing your new anti-virus application (which will require WinXP SP3 must be installed).

  Norton Removal Tool
       FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  McAfee Consumer product removal tool
       http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

  If you need extra help (in addition to that provided in the Dell forum), please start a new thread in this forum MS:http://social.answers.microsoft.com/Forums/en-US/xprepair/threads

  If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility. Expect to pay about $150 USD (or more) for this service.

  [Yes, times are tight for all of us right now. [You might find a computer local club or a technical school that could do this work for you free of charge.]

  Wish I had better news for you, Jeannine. Good luck!

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft