Cannot log into Creative Cloud Desktop app (only accepts no not my correct password)

I have connected to my creative cloud online in order to double check my credentials and I was able to do (so to be able to write this in the Adobe Community). But earlier my Desktop Creative Cloud app will not let me login and I can no longer use Adobe products without being loged in.

It says the following: creative cloud wants to make changes. Type your password for this purpose".

I type my password (I know is correct) and the box does not accept. This message continues to appear on my desktop after pressing cancel.

Phone adobe support is horrible, I was dealing with the problem before 7:00 pm PST and tried to call to talk to someone but had muisc play for 30 minutes without response. I then called the other technical support line to find the support Office is closed at 19:00:00 PST (well after I called) I then called cloud Creative line of support and know that they close at 05:00.

I have a major InDesign problem as problem of support as well, because keep crashing before discovering that I can not connect to my creative cloud note. Worse, I have to present a layout of the 100 page book tonight to my printer my deadline.

Can someone PLEASE HELP as soon as possible, I HAVE NO IDEA HOW to SOLVE THIS PROBLEM, YES I HAVE ALSO RESTARTED MY COMPUTER.

Finally, I can still do a uninstall and re - install without the desktop application accepting my password, so I'm super no chance at this stage.

Thank you

GARY

It says the following: creative cloud wants to make changes. Type your password for this purpose".

This screen is your operating system OS X asking your computer password to make the necessary changes.

It of the Mac mechanism to authenticate if you are the Admin user or not.

You enter your Mac, not your creative cloud password password?

http://forums.Adobe.com/message/6276186

Tags: Adobe

Similar Questions

  • Cannot sign in Creative Cloud Desktop App?

    When I try to connect I get "Adobe ID and password do not match." Please try again. ' When I go to the adobe Web site it lets me connect very well. But when I try to connect to the app it does not accept my password. I even tried to change, still does not accept. I tried to do the forgotten password thing, but the email from adobe will never send. Please help

    This is an open forum, not Adobe support... Click below to contact Adobe staff for help

    While the forums are open 24/7 you can't contact Adobe support at any time

    Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

    Don't forget to stay signed with your Adobe ID before accessing the link below

    Creative cloud support (all creative cloud customer service problems)

    http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  • Creative Cloud Desktop App is trash, will not install applications now.

    Is it possible to download programs without it. I used the CC removal tool and the programs that I managed to put up-to-date will work perfectly

    I was uninstalling/reinstalling, deleting files and folders for two weeks now. I almost shot a CS rep through my internet so I could choke something.

    PS, AI and Pr are all that I couldn't update after I uninstalled by Adobe statement.

    WHY must you this kerchief CC Office to install programs anyway?

    Signed a VERY unhappy Adobe customer or should I say victim.

    I understand you want to install the CC apps without the CC desktop application. If I understand so you can make reference to:

    New direct download links of Adobe CC 2014

    Direct download links of Adobe CC 2015: 2015 creative cloud release | ProDesignTools

    Concerning

    Stéphane

  • Creative Cloud Desktop app won't end not opening on iMac 27 "retina runs 10.10.2

    I uninstalled, used CC cleaner and reinstalled Office CC, but when I try to open it, the grey icon appears for a while, then disappears. I tried the techniques on the page does not open App | Wheel of progress constantly calls , but they did not help.

    With the help of a chat session with Manjula, my desktop CC app now works correctly. The solution involves changing the permissions on the two libraries (/ library and ~ / library) to give "everyone" read and write permissions AND apply these permissions to all included items.

  • Adobe Creative Cloud Desktop App closes without any error in the middle of the installation

    Hi all.

    I had a few struggles since this morning...

    Building 30 GB Photoshop file for a large project and could not open the file or any other PSB I built in the course of 5 weeks - went into the rabbit hole problems...

    now, I'm here...

    Impossible to install same adobe Creative Cloud Desktop App to start from scratch. The Setup program closes without so much as an error message. The screenshot is just before the time that the installation of adobe disappears. Very annoying. Someone knows something about this problem?

    I can give more context for how I got here and all the problems, I fell along the path/steps that my work to correct if nobody's got an immediate response.

    I need to get this project finished tomorrow .

    Screen Shot 2016-08-28 at 2.13.18 PM.png

    FYI, ProDesign tools has updated their website. The new installer, ACCCx3_8_0_310.dmg, can be downloaded here, Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

    Kent

  • Creative Cloud Desktop App (Mac) does not load

    I have updated for Mac OS X El Capitan 10.11.1 a while a go and the application of Office CC began to turn does not. Now I am unable to sync my photos from Lightroom on Mac and iPad, I could not sign in my account in Lightroom CC.

    Looks like the icon in the menu bar (medium grey I'm not connected):

    Screen Shot 2015-10-08 at 4.43.48 AM.jpg

    And when I clicked it, the window looks like this:

    Screen Shot 2015-10-07 at 10.47.54 AM.jpg

    I guess that means it loads, but this process should normally take only a few seconds, but it takes hours and days on my Mac. I have been using Google DNS (8.8.8.8) on my network because my position is subject to pollution of DNS. I tried to go back to my default DNS, but it has not changed the answer. Ideas and instructions would be helpful, thanks!

    Hello

    Please check the help below document:

    Does not open App | Wheels of progress turn continuously

    You can also view the nets below where this issue has been addressed:

    Adobe Creative Cloud / Desktop App / Home Screen: constant spinning wheel

    Creative Cloud Desktop App taped blue spinning wheel after update.

  • Creative Cloud Desktop App 1.9.1.474 Update resets the sync to default (windows) folder

    Hi all

    Second time this has happened with an update for Creative Cloud Desktop App (Windows).

    Update finished properly but note while file syncing is going crazy and is re-sync everything but the default location (usually user\username\ - Win 8.1).

    Last time that happened I've seemed to have some loss of files.

    I now leave everything resynchronize to the default location, and then restore to the previous location (where the files are still there - but is located on a different drive).

    Surprised to hear support (Swati) has not heard this before, but found it useful to put it out there to warn others and see if its just me!

    It was for some refreshing Creative Cloud Desktop 1.9.1.474 (and think it was with the previous version required).

    See you soon,.

    M

    Hi Mark,

    as you point out correctly with the recent update of the application of Creative Cloud Desktop (1.9.1.474) presents us unfortunately a bug that causes the creation of a new Creative Cloud Files folder and re-synchronization of all content. This will happen only the first time that the synchronization application runs after the update. This caused an understandable pain and confusion, for which we really apologize.

    Creative application Cloud Files contains a logic that supports the use of several Adobe ID. This allows to disconnect from an ID and in, but keeps the contents of your separate creative cloud. When you sign out and change identifiers, the app moves the previous creative Cloud Files folder and it's content and he adds with the already signed in ID (User@AdobeID). Then, it creates a main folder and begins to synchronize the content of the identification of new.

    The bug I mentioned earlier occurs, as the app believes an ID selector took place and as such, moves the current record of Creative Cloud Files and attempts to annex the already signed in ID. As no switch actually took place, it manifests as (unknown).  The application then creates a main folder to synchronize the data.

    What you end up with is essentially a creative Cloud Files folder with your new synchronized data and a creative Cloud Files (unknown) folder that contains duplicate data.

    This happens once, after the last update.

    The solution is to simply delete the (unknown) Creative Cloud Files folder.

    I recommend that ensure you that you have no pending change you can do offline and you check the contents of the folder new, main designer Cloud Files contains everything you expect of him.  If this is not the case, check the contents of the creative Cloud files (unknown).

    If there is still an incompatibility with your data, you can check on creative.adobe.com to confirm that your data is there.

    If you have any other problems or questions on this topic please email [email protected]

  • Update Creative Cloud Desktop App

    Windows 10

    I'm sitting at Creative Cloud Desktop App version 3.7.0.272 and want to update to version 3.75.291 which was published 20/07/2016

    I have my CC Desktop application set in preferences to "always keep Creative cloud to date."

    I can update to other applications through the application of Office CC, well most of the others because it takes hours and hours to acquire your files through this application with my current internet connection.

    Please bring ProDesign tools downloads live, because I can acquire Adobe applications much faster as an update offline when I'm at an internet connection right through my computer laptop 'non-edition' (and transfer applications and updates for my editing machine).

    I'm going to ProDesign tools now to get this CC Desktop App update because the App will not update

    CC Desktop App 3.7.5.291 is not available for update with ProDesign tools.

    Right now, I'm able to acquire the CC Desktop 3.7.5.291 App via ProDesign tools Adobe updates

    don't know when this updated version was available, but now I must the .zip to travel with my laptop to my editing machine

    I mark this reply. Thanks ProDesignTools and thanks you Adobe Creative Cloud

  • I'm less than 2 weeks in my DW of the trial and I need to re - install the creative cloud Desktop App. It will start the download, then just disappears...

    I'm less than 2 weeks in my DW of the trial and I had to restore my computer (PC) due to a software conflict.  I went to re - install the creative cloud Desktop App and it will start downloading and then just disappears... I have no problem the first time around. I tried to restart my computer, turn off the firewall, etc. Did the same thing. Help, please. I would like to end my trial.

    Temporarily disable the firewall.

    Step 1:

    Open the c: drive and navigate to C:\Program Files (x 86)------\Adobe " common files".

    Open the Adobe folder and delete folders named Adobe Application Manager and OOBE.

    Step 2:

    Navigate to C:\Program Files (x 86) \Adobe.

    Open Adobe file and if present the file to remove Adobe Creative Cloud . [* important]

    Impossible to remove? Rename it to Adobe Creative Cloud centenarians.

    Step 3:

    Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.

    Type below command and press the enter"" key.

    AppData

    Then go to the Local > Adobe.

    Open the Adobe folder and delete folders named AAMUpdater and OOBE.

    Step 4:

    Make sure that Adobe Creative Cloud is not listed in the control panel > programs and features. list. If you use the Adobe Cleaner CC Uninstaller tool.

    If not in the list, then download and install the Adobe Creative Cloud application and check.

    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/Win32/CreativeCloudSet-up.exe

  • MacOS 10.10.5, Adobe Creative Cloud Desktop App Error: 204 during the refresh

    Dear community!

    MacOS 10.10.5, Adobe Creative Cloud Desktop App Error: 204 during the refresh. Then, by running the uninstall for CC App. program, downloaded CreativeCloudInstaller.dmg on the Adobe site and tried to install the App error Code. : 43 during the installation. I cleaned everything with Soft Cleaner, no effect. I deleted all the Adobe programs and applications related and downloaded CreativeCloudInstaller.dmg once again - during installation error: 43. Now, I'm speechless. Can someone please give me a hint, how I can solve my problem?

    Hello

    You will need to uninstall and reinstall the application.

    If you want you can follow the procedure:

    1) click on the Finder and find the options listed next to the Apple icon located in the upper left corner of the Office to screen and click the "Go" menu button and select 'utilities '.

    (Applications > Utiliites)

    Look for a CC Adobe and Adobe Application Manager folder under utility window and trash both folders.


    2) trash Adobe Creative cloud of many Applications.

    3)

    (1) right-click on the icon in the Finder, then select the option "Go-ToFolder.

    (2) you will get a text box, type in the following command and then press the 'return '. (Don't miss ~ symbol)

    ~/Library

    (3) then navigate to Application Support > Adobe.

    Open the Adobe folder and trash folders named AAMUpdater and OOBE.

    4)

    (1) right-click on the icon in the Finder, then select 'Go - To' folder.

    (2) you will get a text box, type in the following command and then press the 'return '.

    / Library

    (3) then navigate to Application Support > Adobe.

    Open the Adobe folder and trash folders named AAMUpdater, Adobe Application Manager and OOBE.

    5) click on the link below and download & run Adobe Cleaner tool:

    Select the option "Adobe Application Manager for Mac OS X 10.6 ' and then click on"Clean up selected. "

    https://helpx.Adobe.com/content/help/en/Creative-Suite/KB/CS5-cleaner-tool-installation-PR oblems/_jcr_content/hand-Sea/accordion_container_1/accordion-nominal/accordion-point-1/agreement I on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleane r Tool.zip

    6) click on the link below and the downlaod Adobe Application manage and install the same. http://download.Adobe.com/pub/Adobe/creativesuite/CC/Mac/ApplicationManager9.0_all.dmg

    Once the installation is complete, the installation box will disappear.

    Open the Applications folder, then search icon Adobe Application Manager.

    Double-click it, it will start the update process and is updated for creative cloud application.

    Kind regards

    Sheena

  • Creative Cloud Desktop-App is invisible after reinstalling

    Hello

    My Creative Cloud Desktop-App is invisible after reinstalling. I had an error with the application, so I remove the application, after you download and reinstall the application in the application, it is always invisible. So now all programms cloud works more :-(

    If it is still installed, please remove it using the:

    Reinstall it using: https://helpx.adobe.com/creative-cloud/help/install-apps.html

  • Creative Cloud Desktop App is not sinking fonts Typekit and files... Stuck on the loading icon

    Creative Cloud Desktop App is not sinking fonts Typekit and files... Stuck on the loading icon

    Hello

    I guess you found a spinning wheel: -.

    Please check the help below document:

    Does not open App | Wheels of progress turn continuously

    You can also view the nets below where this issue has been addressed:

    Adobe Creative Cloud / Desktop App / Home Screen: constant spinning wheel

    Creative Cloud Desktop App taped blue spinning wheel after update.

  • Creative Cloud Desktop App uninstall Forever?

    Try to uninstall Creative Cloud Desktop app for Mac because my old version sat for applications loading forever. Uninstallation is now works for eternity too. What is the problem with that? I just want to uninstall all Adobe software and re-install creative cloud and start over.

    Please close creative cloud and rename the file opm.db. Please check Solution 2: clean the connection of the cached user information.

    I hope that it helps to disconnect from this machine.

  • Why do I get an error 'Download' under the applications tab of the Creative Cloud Desktop App?

    Why do I get an error 'Download' under the applications tab of the Creative Cloud Desktop App?

    Download error in the applications tab of Creative Cloud Desktop Application

    https://helpx.Adobe.com/creative-cloud/kb/download-error-apps-tab.html

  • Change the account associated with Creative Cloud Desktop App?

    Some time ago I created an Adobe account with my personal email to do the 30 day trial of some of the programs.

    Tonight, I bought a subscription with my school email, but the desktop app is still linked to my personal e-mail, how can I re - associate with enamel of student I have the subscription on that I can download the full versions of the programs?

    Hello

    Please disconnect the desktop CC app and reconnect you with your new Adobe, as shown in page https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html help ID

    ^ Ani

Maybe you are looking for