Cannot modify payment information

I need to change my credit card details.  I understand how I'm supposed to do, but when I try to click on the "Save" button after you have entered the new details about the update payment information screen, the button does not respond.  Only the button 'Cancel' answers (and, of course, the information that I entered is lost.

Look elsewhere on the forum, this seems to be a common problem.  An Adobe representative can answer this?  (The only phone number I can find support is an American number.  I am in the United Kingdom and do not want to spend an indefinite period of time on an international call! )

Thanks for the reply.  However, I had already run through the troubleshooting process.

I solved the problem by now, and in the case where it is beneficial for other users who have the problem, I'll describe the bizarre steps that worked:

  • When I entered the credit card as a continuous string of 16 digits, the 'Save' button is inactive, but there was no warning that there was a problem with how I enter the card number.
  • I then inserted hyphens to separate the 16-digit credit card number in four groups of 4 digits (XXXX-XXXX-XXXX-XXXX).  This caused the button 'Save' become active, but when I left clicked, an error message indicates that the map was not correct 'type'.
  • Then, I removed the dashes in the number (so to restore the way in which I had first entry number).  The 'Save' button remained active, but this time, when I left clicked it, the number of the card has been accepted.

I suspect that a lot of people will think that this can happen - that I made a keying error in my credit card number-, but this is absolutely not the case.  I had tried several times to enter the details, using 3 different browsers (Firefox, Internet Explorer and Opera) with 2 different operating systems (Windows XP and Windows 7).  The result was the same each time.

It remains to be seen if Adobe will recognize and do something, this Kafkaesque programming bug.

Tags: Adobe

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