Cannot open before PDF of the iPhone

Our customers send in emails that some of our users are viewing on their iPhone. When they send the message to other users, pdf files does not open. It gives an error message "there was an error opening this document. The file is damaged and could not be repaired. I tried to save the PDF on the desktop, and then try to open it with no success and the same error message. I also checked to make sure that the add-in is enabled.

We are on Acrobat X 32 bit 10.1.10 Standard and Windows 7 x 64 Pro / month last Outlook is the 32-bit version. Is that what the problem of ideas?

We are experiencing this same problem on my place of work.

The issue occurs intermittently, and whenever it happens, it is determined that the corrupt PDF attachment was sent from an iPhone (seems to be linked to iOS 9.3.x)

When a PC user tries to open the PDF file, receive an error message "Acrobat cannot open 'PDFname' because it is not a supported file type or because the file has been damaged (for example, it was sent as an attachment to e-mail and has not been correctly decoded.)"

The file is readable from an iPhone or from the Mac OS x native Viewer (does not open on Mac Adobe either).

Curiously, the damaged PDF files CAN be repaired by opening the PDF said on a Mac using the native application "Preview" and "save under" from there. The resulting PDF file can then be opened to PC, Mac, Adobe, etc...

I really want to make sure you that Apple is aware of this problem and is working to patch. It seems to be an iOS problem and not an Exchange problem.

Tags: iTunes

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