Cannot open files and the computer hangs while browsing Windows 7 Home essential.

Original title: how to change previous window to the new window

Sir as I had previous window 7 ultimate which is not geniuin I don't know when installing it is not geuine because one of my friends brought me I used 3 years but I had a lot of problem what system slow not download software so much then I realize to buy the genuine product and I got shelter now this problem was my maximum important files are their in a full Windows 7 edition now , I had window House base 7 sp 1 the problem is that my files do not open in the home window base 7 sp 1 which is the problem and my system hung when I navigate maximum time I can't able to navigate freely I like to transfer my files which is Windows 7 ultimate for window home base 7 sp 1 , I need support to change my files in window 7 ultimat to window basic House 7 sp1 please could you help me

I'm looking for support
Please help me
Thank you
Vinod

Hi Vinod,

Thanks for choosing Microsoft Community!

You have reached the right forum. Let us work as a team and try to solve this problem.

If I understand correctly, you cannot open files on Windows Home key and it freezes everything in browsing the internet.

Please answer these questions to better understand the issue:

1. what happens when you try to open the files?

2. What is the file format of the files?

3. do you use the Internet Explorer browser to surf the internet? If so, which version?

4. don't it freezes on any particular website?

5. do you have Windows 7 complete edition also installed as a dual boot on the computer?

Response with more information to help you further.

Tags: Windows

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