Cannot open .pdfs via Outlook or Adobe Reader, impossible to open Adobe Reader, it is impossible to uninstall!

We have a new office that will not open .pdfs or open Adobe Reader.  The version on the computer is 9.5.2.  When I try to install the updates or install Adobe XI, the installation process stops before the end because he said that Adobe 9.5 is currently open.  But we cannot open Adobe 9.5, and the Task Manager does not appear even the program as being open.

I tried to uninstall the program, but were unable to for the same reason.

You can try to use this tool to remove all traces of the previous versions of the player:

http://labs.Adobe.com/downloads/acrobatcleaner.html

Then you can download the offline Player Setup of

http://get.Adobe.com/reader/Enterprise/

After downloading, restart your computer and run the Setup program before anything else.

Tags: Acrobat

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    [personal information... [Mod - https://forums.adobe.com/docs/DOC-3731]

    [This is an open forum, not the Adobe support, please do not post personal information]

    [If you send messages by e-mail, please turn off your "sig file" function for display]

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