Cannot paste in an email from Windows Mail

Cannot paste into Windows Mail (version 6.0.6000) processor Microsoft Works.  No problems for the first 2 weeks of owning the computer.  Once I try to paste it into the e-mail, it says windows mail has stopped working and closed to email

Hello DUBS65,

Thanks for posting your question on the Microsoft answers Forum.

I have a few questions to help you troubleshoot.

Work Windows Mail if you paste not Microsoft Works and just typing an e-mail? You can send and receive mail?
What has changed in your environment, as he was working? Have you installed any new programs or software?

Try to do a system restore from when your email was working properly.
Follow the article below to set up a system restore.

936212 KB - how to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows Vista
http://support.Microsoft.com/kb/936212

You can also create a manual system restore point so that you can restore to that State in case of problems.
Right-click on the computer icon in the desktop, then choose Properties
In the left pane, click System Protection
Alternatively, to directly access the System Protection tab, click Start and type SystemPropertiesProtection.exe.
If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
Click the System Protection tab and then click on create.
In the System Protection dialog box, type a description, and then click on create.

If you do not have a point system restore, then try a clean boot by using msconfig.
I have included a link to the steps for a clean boot.
KB 929135 - how to solve a problem by performing a clean boot in Windows Vista
http://support.Microsoft.com/kb/929135

If please reply back and let us know if you are still experiencing a problem, or if you need further assistance.

Thank you

Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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