Cannot print in gray scale it goes back to the color

Original title: printer

When I try to print to fax by default, if I try to print in gray scale that it goes back to color. How to fix this?

Hello

1. are you able to print other formats file in black and white?

2. If it works well before? If Yes, did you changes to the computer until the problem occurred?

3. what version of operating system do you use?

As a work-around, you will need to follow these below provided measures in order to solve this problem.

Method 1: Open the printer Troubleshooter

http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

(Applicable for Windows 7)

Method 2: Try to uninstall the printer on your computer, to do so please follow the steps below.

Step 1:

a. open devices and printers, click the Start button, and then click the start menu, click devices and printers.

b. right-click on the printer you want to remove, click remove the deviceand then click Yes.

If you cannot delete the printer, right-click again, click run as administrator, click remove the deviceand then click Yes.  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

Now you need to reinstall the printer on your computer and check for the problem to do this please follow the steps below.

Step 2:

a. open devices and printers, click the Start button, and then click the start menu, click devices and printers.

b. click Add a printer.

(c) in the Add Printer Wizard, click Add a local printer.

d. on the choose a printer port page, make sure that the button to use an existing port and the recommended printer port are selected and then click Next.

e. on the page install the printer driver , select the model and manufacturer of the printer and then click Next.

·         If your printer is not listed, click Windows Update, and then wait while Windows searches for drivers additional.

·         If none is available and you have the installation CD, click disk, and then navigate to the folder where the printer driver. (For additional guidance, see the printer manual.)

f. follow the additional steps in the wizard and then click Finish.

If you find no difficulty in following the steps described below, you can follow the link provided below for additional reference.

http://Windows.Microsoft.com/en-us/Windows7/install-a-printer

(For Windows vista)

Additional information:

Printer in Windows problems

http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

Hope this information is useful.

Tags: Windows

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