Cannot redeem movie Code - 'already used.

I tried searching through similar issues (of which there are many)...

I bought a code for Jurassic world.  However, it never downloaded (though I got the "iTunes Extras").  When I go to the iTunes Store, click on purchase and films - it shows "Nothing bought" (this despite the fact that I have several downloads via redemption codes).

So, my question is, how do I get my movie to download when iTunes says that the code is already redeemed?

Thank you very much

Carl

Does show on the history of this account purchases: see your purchase history in iTunes store on Mac or PC - Apple Support ?

If she didn't try logging out and back to the account, check to see if you have any restrictions of age set in iTunes > preferences which is hide and checked to see if it is hidden in the Cloud: mask and unmask purchases iTunes or iBooks on your Mac or PC - Apple support ?

Tags: iTunes

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