Purchase of Lightroom 6 retail box. Cannot redeem redemption code on DVD cover for serial number.  Says that the code is not valid.

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  Hello

  Try to subscribe through pricing and membership creative cloud plans | Adobe Creative Cloud

  Hope that helps!

  Kind regards

  Sheena

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  Redemption codes are good for one use.  Contact the Adobe Support directly for assistance with your purchase (if you bought through Adobe)

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

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• I bought Lightroom from a shop in Switzerland. Setup refuses the activation key, saying that the parcel is a forgery and that I need to contact the customer service. It's Saturday and I would like to install the product by Monday

  Hello

  I bought Lightroom from a shop in Switzerland. Setup refuses the activation key, saying that the parcel is a forgery and that I need to contact the customer service. It's Saturday and I would like to install the product by Monday! Is it possible to do? Thanks for your help, best looks.

  Dominique

  Thanks to you two, John and Kglad, for your responses. I have contacted Adobe and they had me download the package from their website. The problem was apparently with the package on the purchased version. Problem solved.

  Best regards.

• I bought the upgrade to lightroom from Adobe site 6, regularly paid with credit card, receive e-mail of confirmation of payment and the serial number, just start the program installation insert the serial number provided to me by email and I get this wa

  Bought @I upgraded lightroom to Adobe site 6, regularly paid with credit card, receipt of payment confirmation e-mail and serial number, just start the program installation insert the serial number provided to me by email and I get this warning: COULD NOT VALIDATE THIS serial NUMBER for LIGHTROOM CALL SERVICE since the upgrade I paid I might have a valid serial number thanks

  Have you contacted service the customer the message instructed? Generally, we cannot help with password issues in this forum.