Cannot restore my Portege M500

Hello

I tried to recover my laptop, the recovery disc, the first time with success, I started the CD and selected toshiba recovery option, but after some processes the said model error has occurred, and I had to click 'OK', which shuts down the system.

Then after that I restarted the computer, the farthest, I can get is the main screen of Toshiba. I pressed F12 but I can't use the cursor to select the CD/DVD option. I also tried from the model C, or 0, nothing worked.
So basically the comp is not responding once it is in the main menu.

Does anyone know why this is so?

Thanks a lot for your time!

You are able to access the BIOS?

There, you can try the CD/DVD drive to the first position and then you could try to boot from the CD.

But to be honest, it looks a bit like a hardware problem, however, check the BIOS and report results

Good luck

Tags: Toshiba

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