Cannot restore the backup to iCloud. Stuck on "remaining time: estimate.

I bought an iPhone 6s a month ago. Saturday, the screen is dead - they said it was a bad card, so they gave me a new. Initially, the restoration of iCloud seemed to work very well, but some of my app data has not loaded up. These data are really important to me, so I thought I could restore the device again and see if it would transfer the data. Now it is stuck on "remaining time: estimated...» "FOREVER.

I tried the hard reset a dozen times. I tried to restore back to factory settings. I tried to load the old backups. No matter how long I leave Restoration - I left it all night - I I found with the message "cannot restore backup iCloud," no matter what backup I use. I talked to Apple Care. No one can understand why it does not work. The guy at the Genius Bar said it might have to do with the fact that my carrier settings were not switched correctly when they gave me the new device. He has updated and was told to wait another day and try again. I did this. It STILL gets stuck on screen and didn't budge!

What could possibly go wrong? Why does a job the first time and now this? The only thing I can think is that it is a problem of iCloud... So frustrating! Help, please!

Backups - topic

Backup - restore your device from an iCloud or iTunes backup

Tags: iCloud

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