Cannot run some programs after system restore to remove the virus

Hello

Toshiba my duaghter had a nasty virus that pretends to be an antivirus software product, which sneaked in, between the time his default service Norton has expired and I had the time to install Trend.

Can not remove it using trend, so on the advice of a friend, decided to make a windows system restore to a point before the infection. It worked successfully and the virus has disappeared, but now she can't run some programs, I tried to reinstall Trend, but fails because he says you must first uninstall Norton. But I can't run Norton, or uninstall, and certain folders on C: are no longer accessible.

I have to do a full restore of the Toshiba System (IE back tofactory settings? This seems a drastic measure, but the issue is beyond my meager knowledge of PC.

Thank you

Graeme

Hey Buddy,

Hmm... This announcement is a bit confusing... Maybe the programs you want to say were installed after the system restore point, who knows?

In my opinion you must reset the laptop configuration that you have already written. This will restore the pre-installed Windows version where everything is working correctly and that all the drivers and tools are installed.

Therefore, you only need the Toshiba Recovery disk and boot from it. This will restore the factory settings.

Check this box!

Tags: Toshiba

Similar Questions

  • Unable to run any programs after system recovery.

    It's the sequence of events that led to my problem:

    1. my laptop HP dv9000 would not turn.
    2. I sent my laptop to someone who fixed my motherboard. I removed my hard drive to ship.
    3. when I got the laptop back, I reinserted the hard drive and when the computer is turned on a message indicates that the operating system is not found.
    4. I then inserted and loaded windows from the recovery disks.
    5. I then received an error message indicating that NTLDR is missing.
    6. I then downloaded and ran windows repair disk.
    7. now Windows loads and starts fine, but after the initial startup I receive many messages of error such as 'rundll32.exe - Windows cannot access the specified device, file, or path. May not be the appropriate permissions for access you to them. "(about 6 of them). Also receive "Rundll-error loading C:\Windows\system32\nvsvc.dll-The specified module cpould be found" (about 3 of these with different file names). Also, I can't run programs and receive the error message "the application is not found." I have very limited access to the elements of the control panel. I can open the computer management but then receive the error message "MMC could not create the snap-in CLSID: (58221-EA27-11CF-ADCF-00AA00A80033).»

    I also tried to do a system restore by pressing F11 when starting the computer, but the computer is not responding and starts Windows.

    I would like to restore my system to factory settings, but all the posts I've read require using one of the programs or files that I do not have access to. What should I do?

    http://welcome.HP.com/country/us/en/contact_us.html

    Contact HP about this.

    By the sound of things, you have changed ("repaired") the motherboard.
    HP recovery process would be setup for original material.

    See you soon. Mick Murphy - Microsoft partner

  • Cannot run some programs such as the update & a live care

    My system is vista Home premium. A few weeks ago, he started just with black screen. I tried a few boot IE vista CD things, restoration etc. I discovered that if I used ctrl/alt/del & open the Task Manager, explorer.exe stopped & then re started with new task, the punt & desktop PC appeared. The problems were then internet Explorer wouldn't work, so I disabled add ons & then it worked well (a bit I have since re active).

    Now, the MAIN problem is that the system crashes if I try to run windows update, for example. If I try to install an .exe such as norton 360 file. A Live aid that are installed has stopped working & don't restart. If I try to install anything Online it stalls just & stops working. Some games always seem to work so the system seems to not work at least. The boot issue still exists. If I use command promt and type regedit it just stops & beeps! The command prompt screen is then unusable?

    If I enter chkdsk it says access denied?

    Help & ideas please.

    It appears from your description of the symptoms, your computer is badly infected. Search carefully for malicious software using the steps on the below link, not ignoring is not the preparatory work. You may need to first run .exe from Doug Knox fix (which isn't a .exe so you can run it).

    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    http://www.dougknox.com/XP/file_assoc.htm - difficulties of Doug Knox .exe and .lnk association

    MS - MVP - Elephant Boy computers - don't panic!

  • System Restore can remove a Virus.

    I don't think I have a virus, but I was just curious. Because Microsoft System Restore restores the files and settings, can it remove a virus?

    Friday, December 17, 2010, 01:17:12 + 0000, lnachtigal wrote:
     
    > I don't think I have a virus, but I was just curious. Because Microsoft System Restore restore files and settings,
     
     
    System Restore is usually * not * restore 'files and settings. He
    restoration of very little next to the register.
     
     
    > can it remove a virus?
     
     
    Some viruses, Yes, but in general, no.
     
     

    Ken Blake (MS-MVP)

  • NEED DRIVERS AFTER SYSTEM RESTORE

    HP Pavilion g6-2128tx Notebook PC 
    Serial number: 5CD2231LJF

    {Information}

    After system restore a bunch of drivers was missing, I managed to update some drivers but I need some I can't find. Help!

    Hardware ID

    Ethernet controller:

    PCI\VEN_10EC & DEV_8136 & SUBSYS_183E103C & REV_05

    BCM20702A0

    USB\VID_0A5C & PID_21E3 & REV_0112

    PCI device

    PCI\VEN_10EC & DEV_5229 & SUBSYS_183E103C & REV_01

    PCI Simple Communications controller

    PCI\VEN_8086 & DEV_1E3A & SUBSYS_183E103C & REV_04

    SM Bus controller

    PCI\VEN_8086 & DEV_1E22 & SUBSYS_183E103C & REV_04

    (USB) Universal Serial Bus controller

    PCI\VEN_8086 & DEV_1E31 & SUBSYS_183E103C & REV_04

    I run on Windows Ultimate-64-bit

    Help would be GREAT

    Hello

    Download and install the following.

    Chipset Driver - Windows 7.

    After this Setup is complete, restart the laptop.

    Realtek software LAN.

    Broadcom Bluetooth 4.0.

    Realtek card reader driver.

    Intel Management Engine Interface.

    Intel USB 3.0 Host Controller Driver.

    Kind regards

    DP - K

  • window repair virus won't let me not even run in safe mode system restore.

    original title: window repair virus won't let me not even run in safe mode system restore.  What should I do now?

    Research on the web.  Not far from the computer.  Computer is speaking.  Windows repair itself downloaded to my computer XP Prof  Apparently erased all programs, all about office except explore and recycle bin.  Computer restarted in safe mode to do a system restore to an earlier date to wipe clear out of the memory of the computer.  Has started the system restore, you click on a date, click, hourglass and then nothing.  No message, nothing.  Click Next again and still nothing.  Download Security Essentials.  Took several attempts so that it can be updated.  Computer turns off.  EU Security Essentials uninstall and reinstall.  Finally updated.  I hope this works!

    Hi, John. I had to deal with this virus of the Windows repair. I have had pretty good luck (fingers crossed anyway) by using the removal guide posted on bleepingcomputer.com.

    http://www.bleepingcomputer.com/virus-removal/remove-Windows-repair

    They have a program called rkill download that stops all the running processes. Allows you to prevent the virus from Windows repair. It will give you a file log and show you things that stop you. Write those down.

    I had the same problem you had with not be able to update Malwarebytes. I would like to run rkill, run Malwarebytes, and then reboot and repair Windows would jump to the top. On the third try, I didn't restart after running rkill and Malwarebytes. Instead, I searched for the files that rkill to stop (and I wrote down) and remove them manually from the C drive. Also, I have downloaded and run CCleaner which has removed registry now dead keys associated with the repair of Windows virus in the registry.

    CCleaner: http://www.piriform.com/ccleaner

    Then I rebooted. That seemed to do the trick: I was able to update Malwarebytes again. I ran the program display offers the site computer network, and which unhid all files that was hiding the Windows repair virus.

    Again seems to work... thought it might be of help to you as well! Good luck!

  • Windows Vista - what should I do after system restored?

    My home edition vista recently will not start. After I turned it on, it loads for a while and stops automatically. I tried pressing some buttons for example F2, F8, F10 function for repair and recovery, and it is able to load the previously saved startup page. After that I turned it off, it cannot start again. I tried twice on the recovery of reparation and restored successfully, but now the repair and recovery seems no longer works.

    (1) what should I do if I managed to open the start page?

    (2) what could be the cause of it? In any case to restore so that it will work like new?

    Hello

    See if that helps you.

    Startup Repair options.

    Do a Safe Mode system restore to before the problem started.

    http://bertk.MVPs.org/html/restoresysv.html

    How to access Safe Mode

    http://www.bleepingcomputer.com/tutorials/how-to-start-Windows-in-safe-mode/#Vista

    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

    If it doesn't, try a startup repair and / or a system restore using a DVD of Vista from Microsoft

    Manufacturers recovery disks normally do not have Service Options; they are normally a relocation to the factory only settings option.

    Here is the guide to repair Options using a Vista DVD from Microsoft.

    If a friend or a work acquantance of yours has one, you can borrow and use it for repairs.

    http://www.bleepingcomputer.com/tutorials/repair-Windows-with-Windows-Startup-Repair/

    Table of contents

    1. Overview of Windows Vista repair options
    2. How to perform an automatic repair of Windows Vista using Startup Repair
    3. Advanced Tools Overview
    4. Conclusion

    If you do not or can not borrow a Microsoft DVD there is a download of a file ISO of Vista Startup Repair available that you can put on a Bootable floppy to make the above startup repair and that the method is recommended by a large number of posters in these Forums.

    Unfortunately, you have to buy it.

    Here is a link to it:

    http://NeoSmart.net/blog/2011/Windows-Recovery-discs-updated-reinstated/

    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

    Reinstall options.

    You can contact your computer manufacturer and ask them to send you a set of recovery disks.

    They should do this for a small fee.

    To reinstall Vista using their recovery disk/s, you start from the 1st recovery disk they provide and follow the manufacturer's instructions to reinstall:

    You need to change the Boot order to make the DVD/CD drive 1st in the boot order:

    How to change the Boot order in BIOS:

    http://pcsupport.about.com/od/fixtheproblem/SS/bootorderchange.htm

    "How to replace Microsoft software or hardware, order service packs and replace product manuals.

    http://support.Microsoft.com/kb/326246

    ___________________________________

    And if you have never received a recovery disk when you bought your computer, there should be a recovery on the drive Partition hard reinstall Windows how much you bought your computer.

    The recovery process can be started by pressing a particular combination of the key or keys at startup. (Power on / start)

    Maybe it's F10, F11, Alt + F10, etc., depending on the manufacturer.

    Them or us ask the right sequence of key.

    ___________________________________

    Some manufacturers have more available Vista recovery disks.

    If this happens, you may need to try this instead:

    You can also borrow and use a Microsoft Vista DVD, which contains the files for the different editions of Vista (Home Basic, Home Premium, Business and Ultimate) must be installed. The product key on your computer / Laptop box determines what Edition is installed.

    Other manufacturers recovery DVDs are should not be used for this purpose.

    And you need to know the version of 'bit' for Vista, as 32-bit and 64-bit editions come on different DVDs

    Here's how to do a clean install of Vista using a DVD of Vista from Microsoft:

    "How to do a clean install and configure with a full Version of Vista '

    http://www.Vistax64.com/tutorials/117366-clean-install-full-version-Vista.html

    And once the operating system is installed, go to your computer manufacturer's website and get the latest drivers for your particular model or laptop computer.

    And phone Activation may be necessary when you use the above installation method.

    "How to activate Vista normally and by Activation of the phone '

    http://www.Vistax64.com/tutorials/84488-activate-Vista-phone.html

    See you soon.

  • M57 6072CTO no usb after system restore

    I just did a system restore by using the disks IBM XP SP2 and none of the USB ports is enabled once windows starts to boot, os I have no keyboard or mouse and no other way to access the computer.

    No idea how I can get around this (there is no PS2 Connector)

    Thank you

    Peter

    The problem is I was impaitent Walker do the restore I that the aircraft had crashed so not restarted so no usb.

    I did the restore of the system again and he left running while doing other work, and that's all OK after that

  • lose the connection to the net after system restore

    I used the system restore and restart the pc after it but I lose the connection to net it gives zero transmission and recived it is a lock on the connection icon and when I try to use repair it gives the error message (windows could not finish repiring the problem because it is impossible to perform the folloing action not to conduct not query tcp/io of the canoe connection parameter)

    There is no problem with the connection that the net works with other PC not mine

    When first I used the net all the me I connect the Caron and its automatic execution

    so why it dosent run now the files make me lose the file how to fix

    When you did the system restore you have lost the connection to the network.

    Create a new connection

    Dale may

  • Impossible to uninstall Symantec Endpoint Protection after system restore

    Hello
    a program has been uninstalled (Symantec Endpoint Protection)
    After have rebooted and still have problems to install a newer version, I decided to do a system
    Restore prematurely, I uninstalled the original version.
    (Since I couldn't find the installation files or my license info)

    The old version worked again.  Now I am able to start the
    new version, the old version will not uninstall.

    It just sits there in a small box with a bar saying Windows of progression
    in the configuration of Symantec Endpoint Protection and it remains as it
    for as long as I left, at least 25 minutes.

    I thought that the system restore would put things back exactly as they
    have been, but it's apparently not the case.

    OT: Impossible to uninstall after system restore

    Any ideas on that?
    The OS is Windows 7 Pro 64 bit 64-bit.
    I found this, but have not yet tried.
    http://support.Microsoft.com/mats/Program_Install_and_Uninstall/en-us

    I was able to cirumvent the problem by a selective startup in Msconfig.

    I disabled all startup items, all services not MS, restarted and then uninstalled

    successfully.  However, I met another strange problem.

    After uninstalling old version, I rebooted (the system was still selective

    startp) I put a new restore point and installed the new version successfully.

    Later, realizing msconfig has been arrived at "selective", I went and

    has tried to return to Normal startup.  However, when you select normal

    and hit 'apply', it immediately jumps to selective.  I have never seen it before.

    I didn't know how to solve.

    Instead, I uninstalled the new version of the AV program, jumped to the restore point

    I did before I installed, rebooted, open Msconfig and have been correctly set up

    In normal mode.  Then reinstalled the AV.

    Everything is OK now.

    You ever heard of this problem of msconfig before?

  • File missing after system restore

    Dear Sir.
    Today, on a tecra M2, I did a system restore, but suddenly, the message came that I had to re - install the following file: \system32\ntoskrnl.exe :

    How can I do this: put in the recovery cd or just make a formatting the drive with the restore cd?
    Thanks in advance
    drweekx

    Hello

    System Restore is a very useful tool, but it is not the miracle solution! :-)

    Your "ntoskrnl.exe" file seems to be corrupted and this file is very important as you BONE!
    You can try to start Notepad, and then press the key "F8". This will take you to a menu and you can choose the 'last known good configuration"and the VGA Mode.

    If you are lucky your laptop work after that, otherwise you can only recover the portable whole! But if you have important data on the NB you safe to an external drive!

    Goodbye Chris

  • Windows Update, sent the 16/10/2009 stops HP Total Care of work, need to do system restore to get the programs to work.

    Do system restore to get the programs to work. programs worked fine until Windows updated 10/16/2009

    Never, EVER use system restore to 'Cancel' an update, Windows Service Pack, or upgrade of IE! If you feel that an update is the cause of a problem, first uninstall the update. If the problem persists, then you can try the system restore.

    Please indicate your full version of Windows (for example, WinXP SP3;) Vista 64 - bit SP2; Win7 RC. Win7 RTM) when you post in a forum or a newsgroup.

    Can you tell us what updates have been installed?

    Have you contacted HP Support about this? ~ Robear Dyer (PA bear); MS MVP (that is to say, mail, security, Windows & Update Services) since 2002. DISCLAIMER: I do not represent nor don't work for Microsoft

  • stops current runs and deletes all system restore points

    System Restore stops during the run and removes all previous points. tried to open and close and tried to manually set points. "He fixed but delete again on the next race event viewer alert gives says ' 0xC0000243 ' treatment ' mpengine.dll. hrddisk volume 2'. error unexpected '%2' of file '%3' volume ' %4%. I checked a lot of hard disk space. John

    I am answering my own question in case someone can help and can also help others with the same problem. It did not work (see above), so I removed the superspyware and restoring worked for a week then reloaded superspyware. Then work 4 days / nine/years/day when restoring the system began he arrested and removed all the previous restore points. File problem same reason given under the terms of the mistake of sr service, then stopped. It's a different file every time!  I have now removed superspyware again and will run for a month. Maybe I should give up on superspyware but it deletes items of adware that is not microsoft. I would like to just patch up restoration, but all I can do is to reload xp new total which is a terrible bore place dating any comment please help! John s.

  • System Restore, deletion of the photo and file rights issues

    I had trouble with my phone now for about half a year. Awhile back on downloading a program, my computer began to tell me that I didn't have 'rights' to remove a file, access a folder or even to open a program, when I have full admin on her rights. This problem has persisted, but not as much as he used to.

    The following problem was born about two months ago. I noticed that my laptop didn't is more let me restore the system yesterday. The day before the current day was the only day where he had registered under a restore point. My laptop still has this problem. Not only that, but every time I do a system restore it says failure of the resolution.

    At the beginning of this year as my C: drive grew low space I created a picture file on my D: drive and transferred all my current photos to the new folder and kept the old one on the C: drive, but deleted all the images in the default image folder. Now tonight, I deleted a program out of my D: dive that was installed a year ago that I no longer use, and after removing the photo on my D: drive folder wiped. There are thousands of images recorded in this issue said. I tried a system restore to recover images, but the restoration of the system, as said before, has failed.

    I would appreciate help in how to conquer these questions. There is not much I can do until my images are retrieved, so fast response and the help is even more appreciated.

    'There not much I can do so that my images are recovered'

    You asked for advice, I gave him.

    And I said not to use the same machine:

    "
    1 stop using this computer; as you're going to overwrite deleted files, which are not deleted, until they are crushed.

    2 preference slave to your hard drive in another computer, install one of the programs of recovery in this computer and read your disk from there.

    3 or put your hard drive in a USB external hard drive enclosure, attach to another computer and do the same as 2.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    System Restore is not involved in the data;

    http://Windows.Microsoft.com/en-us/Windows-Vista/what-is-system-restore

    "System Restore is not intended for the personal folders backup, so it cannot help you recover a personal file that has been deleted or damaged. . You should regularly back up your personal files and important data using a backup program. »

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Problems with system restore:

    http://Service1.Symantec.com/support/sharedtech.nsf/pfdocs/2005113009323013

    1. If you use Norton (Etc), disable it before using System Restore. info at the link above.

    2. try SR in safe mode:

    Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

    Try a restore of the system once, to choose a Restore Point prior to your problem...

    Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

    3 Malware will stop at the system restore:

    If necessary, do all the workSafe Mode with network.

     

    To get intoSafe Mode with network, press F8 at the Power On / boot and use key arrow upward to get intoSafeMode with networking from the list of options, and then press ENTER.

    http://www.Malwarebytes.org/MBAM.php

    Malwarebytes is as its name suggests, a Malware Remover!

    Download the free Version from the link above.

    Download, install, upgrade and scan once a fortnight.

    Good luck with it.

    See you soon.

    Mick Murphy - Microsoft partner

  • Problem creating test instance, cannot run processSetup for configuration: cannot run createHOMObj for configuration: No. GuestOS appearing in the XML file

    I got following error when running tests on the Workbench 2.1


    [February 19, 2014 16:27:10: TRANSPORT] [0] FRAME: Async command is monitored by the process of STAF 73

    [February 19, 2014 16:27:10: FACTORYIMP] SETTING [0]: insert in the container

    [February 19, 2014 16:27:10: TESTHASH] [0] INFO: VirtualMachine installation process

    [February 19, 2014 16:27:10: VIRTUALMAC] [0] FRAMEWORK: the Setup() method called

    [February 19, 2014 16:27:10: STAFBASE] SETTING [0]: command execution STAF: staf VTAF_VM localhost connect password of administrator agent 192.168.8.158 userid: 11:Infocore' 1 q ssl

    [February 19, 2014 16:27:10: STAFBASE] [0] FRAME: command execution STAF: staf localhost VTAF_VM getvms anchor 192.168.8.158:administrator

    [February 19, 2014 16:27:11: MULTITECH] [0] FRAME: called VTAF::TestLib:Sphere:Lib:STAFSDK:HostSystem:GetAllVMs (HostName = '192.168.8.150' password = 'infocore"username ="root") returned UNDEF

    [February 19, 2014 16:27:11: VIRTUALMAC] [0] FRAMEWORK: new creation vaaivm1-150 VM from scratch...

    [February 19, 2014 16:27:11: TESTHASH] [0] ERROR: cannot run processSetup for configuration: cannot run createHOMObj for configuration: No. GuestOS appearing in the XML file

    [February 19, 2014 16:27:11: TESTHASH] WARN [0]: found objects that need to be cleaned

    [February 19, 2014 16:27:11: VIRTUALMAC] [0] INFO: cleaning of the virtual machine: vaaivm1-150

    [February 19, 2014 16:27:11: HOSTSYSTEM] [0] FRAME: HostSystem Cleanup() called

    [February 19, 2014 16:27:11: HOSTSYSTEM] [0] FRAMEWORK: the location of the swapfile to the directory of the VM on the host 192.168.8.150 restoration VM...

    [February 19, 2014 16:27:11: HOSTSYSTEM] SETTING [0]: setting VM Swapfile location to use the directory of the virtual machine

    [February 19, 2014 16:27:11: STAFBASE] SETTING [0]: command execution STAF: staf VTAF_Host localhost connect password of administrator agent 192.168.8.158 userid: 11:Infocore' 1 q ssl

    [February 19, 2014 16:27:11: STAFBASE] [0] FRAME: command execution STAF: staf localhost VTAF_Host setswapfilelocation anchor 192.168.8.158:administrator host 192.168.8.150

    [February 19, 2014 16:27:31: MULTITECH] [0] FRAME: called VTAF::TestLib:Sphere:Lib:STAFSDK:HostSystem:SetSwapFileLocation (HostName = '192.168.8.150' password = 'infocore"username ="root") '1' returned

    [February 19, 2014 16:27:31: HOSTSYSTEM] [0] FRAME: destruction of object 192.168.8.150...

    [February 19, 2014 16:27:31: LOGMANAGEM] COMMENTS [0]: recovery log file 192.168.8.150 host vmkernel.log

    [February 19, 2014 16:27:31: FILEUTILIT] [0] FRAME: PutTmpDirectory - called for destination host localhost

    The same problem was sloved.

    Re: Hardware Certification-do can not find the storage50info.txt file to...

Maybe you are looking for