Cannot save the new DA with Cisco Smart Net Total Care
I get the following error when configuring a Director of several browsers. I also cleared my browser cache. Any ideas to go beyond this issue?
"We encountered an error while processing your request. Please refresh this page or try again. »
It was first recording attempt of DA, but group account has been used and we got after the support response:
Thank you for your request to become a Managing Director for Smart Net Total Care. Unfortunately, this application using what appears to be a shared account. Cisco access policy requires that each account is associated with a single person, and this policy must be strictly applied when this account is used to manage access to other accounts. Smart Net Total Care registration must be performed by a competent person, using their individual Cisco.com account that clearly identifies them by name. Please re - submit a new registration request online by using your individual Cisco.com user ID. Once this request is received, we will proceed with your Smart NET Care total integration.
Maybe there's some cleaning must be performed in the database before the client can retry to register?
Best regards
Resad
Tags: Cisco Services
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