Cannot save to PDF 7.2 after upgrade to 9.0

Hello once again, editors.

7.2, we used systematically save to PDF without problem. Now that we also have FM 9 on our systems, however, it appears that the latest Distiller has replaced the old (one that has worked well with 7.2) because now trying to save to PDF (in FM 7.2), we often have problems. It all seems very random, and we are at a loss on the understand.what that happens, why, or how to fix.

The symptom is a FrameMaker error saying "failed to start Acrobat Distiller to create a PDF file."

  • A double click of acro.exe does not distill - nothing happens. (Cannot open acrodist.exe or acrotray.exe under any circumstances.)
  • Printing .ps and double-clicking the .ps file sometimes works, sometimes not.
  • Delete the files .tps and other backups sometimes works, sometimes not.
  • Save to PDF the retry several times sometimes works, sometimes not.


We have three tech writers have similar configurations: we use XP, have all the latest patches of FM, plenty of RAM, etc..

I hope that the answer is not "get rid of 7.2 and use only 9.0" - our deadlines are such that it is difficult to work only in the new version. The user interface is different and some features are different, so the learning curve will be at least a little time.

Is it so simple that took to re - install the 7.2 version of Distiller? Even though we specifically asked that they leave FrameMaker 7.2 when installing 9.0, we didn't talk to distill, which was apparently crushed.

If anyone has any experience with this issue, your opinion is welcome.

TIA,

Gay Alston

If you have problems to save it as a PDF, you can always go to the reliable, print to Adobe PDF. This works.

Tags: Adobe FrameMaker

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