C7250 paper jams not clearing

Hi all

I have a C7250 all-in-one which was great for about 5 years, but I have a problem that just started.

I tried to print an envelope last week; the envelope stuck to the back of the printer and I had to clear by removing the rear access door. This MAY have been the first time access back was never deleted, in any case I never recall before doing so. Since I replaced the door, I'm getting the paper jam or paper messages on the control screen. When I opened the back there is usually a piece of paper wrapped around the roll but it's not like he's blocking things up, and it comes out easily. I've been through the self-help video and done everything as described, but it is not solved the problem.

The reels on the access door are OK (I checked as described in the video of Self-Help) and I use the same paper I always used for more than one year (GP basic copy paper # 20) but I always get jams. Anyone had this problem before? Some tips on how to fix it? Thanks for all tips.

Kind regards

CK

Hello ckelly999,

Thank you for visiting the Forums from the HP Support! I see you were printing an envelope and she got got stuck in the HP Photosmart C7250, you had to remove the rear access door and now you get paper jams paper or paper of the error messages. You were able to do some troubleshooting, but this did not help.

You may already have some of the steps listed here but would you perform all THE steps: A 'transport Jam' message on the control panel, also try to use a different wall outlet see if that helps.

Now please start here on three Solution: clean the rolls - Error Message "on paper" and the printer is not Pick Up or paper feed

Please let me know the results!

Tags: HP Printers

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