Cannot sweep M1536dnf after reformatting computer

After the formatting of two computers in our office, they can scan is more from our M1536dnf, which is connected by Ethernet to our local network. The error message says "Scanner communication cannot be established. If make sure that your product is powered, check the connection and make sure that your network is working properly. If these conditions are correct, restart the product and try to scan the image. »

They could sweep before formatting and other computers in the office can still analyze the documents. They have the operating system has not been changed (they were running Windows 7 before and are equipped with Windows 7 now, the same as all computers in our office). I tried to update the firmware on the I tried version 4.3 HP print and Scan doctor and it says there is an error analysis of Windows (WIA). I tried what they recommend, which is completely uninstall the software, reboot, and reinstall with the latest version of software complete features. I tried turning all involved market (printers, computers, network, equipment). I checked that the Acquisition of Image Windows (WIA) service is set to automatic. I tried to disable the built-in Windows Firewall and we do not use any antivirus software, or override the firewall on the local Ethernet. I tried manually specifying an IP address, which is not in conflict with all other IP addresses on the network. In all of this, I can always print these two computers and other office machines can print & scan very well. We have another scanner in addition to the office and these two computers can still scan using this one, but it doesn't have as many features. The HP ToolboxFX still works of these two computers.

I'm full of ideas on how to solve this problem. It's particularly embarrassing because it worked before and continues to work on other desktops. Clues as to what I should try next?

Any suggestions you mentioned did not. No change in behavior. However, I wasn't ready to admit defeat. After you check with the inspectors of package & various parts of the debug windows, I FINALLY found the solution! Therefore, I thought I'd share for someone else in the future who has a similar problem.

These two computers have been executed under limited user accounts, and at the end of the day, it's a bug in the way the HP drivers in the WIA service user account permissions. It was totally an easy workaround solution, although - raise the WIA service for a user admin that can interact with other restricted users. Then, it has permissions to do what he wants!

Directions for use:

(1) on the computer target under the normal user account, press Start, in the search box type services.msc. Right click on the program that appears and select "Run as Administrator". Enter your user password or click on next to go to the UAC popup, if necessary.
(2) locate the service called "Windows Image Acquisition (WIA)" and double-click it.
3) click the connection tab, and then change this service to log on under a Local System account. Click here to allow the service to interact with desktop. And then click OK.
(4) reboot (or if you really don't want to restart & know what you're doing, you can just stop & restart the WIA service twice)
(5) enjoy!

Everything works now.

Tags: HP Printers

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