Cannot sync iPhone with iTunes
I recently dropped my iPhone and the touchscreen is completely to the point that it is completely unusable, but the TouchID and other parts of the phone are still working fine. I recently got a new iPhone 6 s +, but have not backed up my old iPhone in a time long (Yes, my fault :/). I went to plug my old iPhone so that I can save, but he says that the iPhone must be unlocked first. Stupidly, I restarted the iPhone after it broke, so now it asks me to enter my 4-digit PIN code to unlock, rather than let me use the TouchID.
Is there a way I can unlock the old iPhone so that I can backup via iTunes and transfer the settings to my new iPhone? Or I'm SOOL?
Thank you!
Sorry not a little too late now. Nothing you can do to save your phone with a screen broken.
Tags: iPhone
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Thank you for using communities Support from Apple!
I understand that you run Windows 10 and you must update iTunes to the latest version so that your iPhone will be recognized when connected. I do not know if you receive an error when you try to update iTunes or not.
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Have a great day!
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When I plug my iPhone to sync with iTunes, it gives an error message saying that I need to download the latest version of iTunes. When I try to do, I get a message saying that my iTunes is up to date with the latest version of iTunes? If my laptop is running vista only she does support the latest version? If this is the problem I wish iTunes download center say the my device does not support the latest version of iTunes. the version I currently have is the only one my device is available for download.
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Thank you for your participation in the communities of Support from Apple.
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