Cannot transfer pictures from camera to computer PTPUSB. The DLL file is damaged?

I bought a new Canon camera but not geet the computer recognizes the camera to transfer images from the Canon on my computer.  I called Canon and they said that my PTPUSB. DLL file is damaged.  Does anyone know how I 'ONE' corrupt?  The camera works fine on a Mac laptop, so I know that's not a problem with the camera.  Please help, my Disney World photos are taken trapped in my camera.

Try this first to make sure that the problem is not the result of the activity of malicious programs.

It is always sensible in this situation to achieve a malware check

Start the computer in safe mode with network and download and install Malwarebytes (free version for individuals only), updated definitions and run in safe mode. Disable other security software while you do the analyses.
http://www.Malwarebytes.org/

Download and run SuperAntiSpyware (Free Edition)
http://www.SUPERAntiSpyware.com/download.html

Some malware is installing the entries of proxy server redirecting internet connections. If you encounter this problem step 2 see in the following link:
http://www.myantispyware.com/2011/02/21/how-to-remove-Internet-Security-Essentials-virus/

Tags: Windows

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